NY, USA | Hourly | 24.00-27.00 per hour | Full Time

| Full Benefits

Now Hiring: Workforce Operations Specialist Location: Rochester, NY | Salary: $24-$27/hour | Schedule: Full Time | On-Site Role Department: Workforce Operations

Do you have a knack for problem-solving, a love for data, and a drive to help teams work smarter? Lifetime Assistance is looking for a Workforce Operations Specialist to join our team and play a key role in making sure our workforce runs efficiently and effectively.

At Lifetime Assistance, we support people with developmental disabilities to live with dignity and independence. Behind that mission is a dedicated team-and your work will help make sure that team has the right people in the right places at the right time.

What You'll Do:

As a Workforce Operations Specialist, you'll be the go-to person for scheduling support, workforce data, and operational insights. This is a fast-paced, highly collaborative role where no two days are the same. Responsibilities include:

Monitor schedules and staffing needs across our sites to ensure adequate coverage

Analyze workforce data-track trends, flag challenges, and offer actionable insights

Support managers with staffing strategies, schedule adjustments, and policy compliance

Collaborate with finance and operations to align staffing with budgets

Train and support teams in using scheduling tools and following best practices

Provide after-hours support on a rotating on-call basis

Participate in special projects that improve systems, compliance, and service quality

What You Bring:

High school diploma (or equivalent); college coursework in human services a plus

Experience creating and managing staff schedules

Strong computer skills, especially with Excel, Outlook, and scheduling systems (UKG experience a bonus)

The ability to communicate clearly, troubleshoot problems, and work well across departments

A sharp eye for data, trends, and opportunities to improve how things work

Must meet Lifetime Assistance's Vehicle Operator Requirements

Why Join Us?

Mission-driven work that directly supports care and quality of life for individuals with disabilities

A collaborative, supportive team where your ideas are valued

Opportunity to grow and contribute to innovative workforce solutions

Competitive pay and meaningful impact

If you're ready to use your skills to help an organization operate at its best-and make a difference while doing it-we'd love to hear from you.

Apply today and help shape the future of care at Lifetime Assistance.

Lifetime Assistance, Inc. jobs

Workforce Operations Specialist