Join Our Team at ALULA as a Commercial Client Services/Account Manager

At Alula, we're committed to building strong partnerships-both with our customers and within our team. We're looking for a Client Services/Account Manager who thrives on relationship-building, problem-solving, and delivering an exceptional customer experience.

In this role, you'll serve as the primary point of contact for key clients, ensuring smooth order execution, proactive communication, and long-term account growth. If you enjoy working cross-functionally and making a direct impact on customer success, we'd love to hear from you.

What You'll Do

Client Relationship Management

Serve as the main point of contact for accounts, ensuring clear, timely communication

Build and maintain strong, long-term relationships through regular check-ins and proactive support

Identify opportunities to grow existing accounts and enhance product offerings

Lead and participate in account review meetings focused on solutions and continuous improvement

Partner with Executive Team on new client development and other opportunities

Order & Account Coordination

Review customer purchase orders with internal teams to ensure alignment with production capabilities and material availability

Maintain accurate order trackers, including status updates, changes, and shipment documentation (BOL, packing lists, CoA)

Coordinate closely with Operations to monitor production schedules and address potential disruptions

Keep production schedules updated and aligned with customer priorities

Communicate updates, challenges, and solutions clearly to clients

Cross-Functional Collaboration

Partner with Leadership, Operations, Quality, Sales, and Marketing to ensure a seamless customer experience

Support internal teams by clearly communicating customer expectations and priorities

Assist with resolving customer inquiries and ensure timely follow-up

Contribute to continuous improvement efforts related to service, communication, and processes

Operational & Strategic Support

Develop a strong understanding of manufacturing processes and capabilities

Analyze customer trends, order patterns, and forecasting data to support planning and decision-making

Identify opportunities for SKU optimization and operational efficiencies

Support business initiatives that enhance customer satisfaction and account growth

Mentor and support team members involved in account coordination

What We're Looking For

We're seeking someone who is detail-oriented, proactive, and passionate about delivering a great customer experience to our existing client base as well as grow the relationship and expand on partnership. This role would also assist with new client development.

Strong communication and relationship-building skills

Highly organized with the ability to manage multiple accounts and priorities

Comfortable working in a fast-paced, production-driven environment

Customer-first mindset with strong problem-solving and conflict resolution skills

Detail-oriented, especially with data entry, tracking, and documentation

Collaborative and team-focused, with the ability to work across departments

Proactive in identifying opportunities and addressing challenges

Qualifications

Bachelor's degree in Marketing, Business, or a related field

3-5 years of experience in Account Management, Customer Service, Operations, or a related role

Experience in food manufacturing, packaging, or a similar industry preferred

Equivalent combination of education and experience will be considered

Why Join Alula?

Be part of a collaborative, team-oriented environment

Play a key role in strengthening customer partnerships

Opportunity to grow your career in a dynamic industry

Work alongside teams that value communication, innovation, and continuous improvement

Why You'll Love Working Here

Competitive pay

11 company holidays

Vacation and Sick Time

Paid Parental Leave

Short & Long Term Disability

401k Matching

Life Insurance

& so much more!

What we offer:

At ALULA , you'll join a collaborative team that values continuous improvement, innovation, and operational excellence. Your ideas matter here, and you'll have the opportunity to make a real impact while growing your career in a supportive and mission-driven environment.

Equal Opportunity Employer

Alula is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. We make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status.

We also comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations for qualified individuals.

Department

Admin

Employment Type

Full-Time

Minimum Experience

Manager/Supervisor

Compensation

Based on Experience

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