Summary:

The ideal candidate will be the Lead point of contact for any and all matters specific to the customer, and have proven experience in account management/program management, and electronic manufacturing services. This position will be working from a home office.

Essential Duties and Responsibilities:

Operating as the lead point of contact for any and all matters specific to the customer(s).

Building and maintaining strong, long-lasting customer relationships.

Overseeing customer account and operational management, including quoting and agreements to maximize profit

Develop trusted relationships with key customer stakeholders

Ensure the timely and successful delivery of product, services and solutions according to customer needs and objectives

Clearly communicate customer needs to the organization and ensures the development of plan and actions to exceed the customer objectives

Develop new business with existing customers and/or identify areas of improvement to meet costing quotes

Collaborate with sales team to identify and grow business opportunities

Assist with challenging customer requests or issue escalations as needed

Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change.

Meets financial objectives by forecasting requirements; analyzing variances; initiating corrective actions.

Responsible for ensuring our New Product Introduction Process exceeds customer expectations.

Responsible to prevent exposure to excess and obsolete material due to customer engineering changes and end of life programs.

All other duties as assigned by management

Up to 50% travel

Qualifications

Job Knowledge, Skills & Abilities:

Excellent written communication skills

Proficient communicator and listener

Excellent relationship-building skills

Computer literate, high level of accuracy and detail oriented

Must be able to handle multiple functions at the same time and maintain good organizational skills

Demonstrated leadership skills

Experience/Education:

10+ years of proven program management/account management experience

5+ years' experience in electronic manufacturing services (EMS)

High level of general business acumen

Strong business management ability, including P&L responsibility

Ability to influence cross-functionally, both within the company and with external companies/customers

Prior management experience preferred

Bachelors Degree or equivalent required, MBA preferred

Must be a U.S. Citizen

Benefits Offered: Comprehensive benefit package including medical, dental and vision coverage; company-paid basic life/AD&D insurance, short-term and long-term disability insurance; voluntary supplemental insurances, flexible spending accounts and employee assistance program (EAP). Sick Leave, Vacation Time, and company-paid Holidays are also provided as paid time off. NEOTech also provides a 401(k) Retirement Savings Plan option with a company match.

NEOTech is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.

NEOTech has a long-standing commitment to maintaining a safe, quality-oriented and productive work environment. We also want all employees to perform their duties safely and efficiently, in a manner that protects their interests and those of their co-workers. We recognize that alcohol and drug abuse pose a threat to the health and safety of NEOTech employees and to the security of the Companys equipment and facilities. For these reasons, NEOTech is committed to the elimination of drug and alcohol use and abuse in the workplace. Candidates being considered for hire must pass a pre-employment background check and drug test which include screening for illegal drugs and marijuana.

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