2501 Great Wolf Dr, Mason OH 45040, United States

Job Title:

Retail Sales Associate

Employment Type:

Compensation:

Location:

Work Environment:

This hospitality-based role is fully on-site in a fast-paced, high-throughput entertainment, attractions, and retail environment supporting in-person guest and team interactions

Schedule:

This role requires scheduling flexibility, including evenings, weekends, holidays, and opening and closing shifts based on business needs.

The Impact You'll Make:

As a Retail Sales Associate at Great Wolf Lodge, you will deliver exceptional guest experiences and drive sales performance across resort retail outlets by engaging guests with product knowledge, maintaining visual merchandising, inventory, and cleanliness standards, processing transactions accurately, and collaborating with your team to uphold brand standards in a high-energy resort setting. Your expertise in retail sales, guest engagement, and operations directly contributes to guest satisfaction, team performance, and operational efficiency across your retail area.

Great Wolf Values

We Are One Pack - Support your team and create a welcoming environment

We Improve Everyday - Stay curious and look for ways to make each shift better

We Get It Done with Care - Take pride in your work and follow through

Key Responsibilities:

Enhance Guest Experience

Greet and engage guests while maintaining professional presentation

Provide product knowledge and support purchasing decisions with enthusiasm

Respond promptly to guest inquiries and escalate issues to leadership

Utilize upselling techniques during all guest transactions

Safety

Follow all safety guidelines, company procedures, and asset protection protocols

Participate in required safety and emergency training

Report any incidents or hazards to leadership

Maintain organized, clean work areas that comply with health and safety standards

Operations

Execute daily retail tasks including stocking, POS transactions, merchandising, communication to leaders, opening/closing procedures with accuracy and maintain cleanliness to uphold brand standards

Promote and sell products, services, and promotions to support sales goals and key performance metrics

Perform additional tasks as assigned to support overall resort operations

Basic Qualifications & Skills

Must be at least 16 years of age or older

Some High School education or equivalent

Flexibility regarding scheduling based on business demands; including evenings, weekends, and Holidays

Experience utilizing basic math skills with ability to add, subtract multiply and divide

Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures

Successful completion of a criminal background and drug screen.

Desired Qualifications & Traits

Previous experience demonstrating strong customer service

Ability to multi-task and prioritize a variety of tasks with minimal direction

Previous experience with cash transactions and Point of Sale systems

Proven teamwork skills

Enthusiastic and energetic

Physical Requirements

Ability to lift up to 30 lbs.

Able to sit and/or stand for long periods of time

Able to bend, stretch, and twist

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