Role: Customer Service Representative I

Location: Salt Lake City, UT

Duration: 6 Months (Potential to Extend)

Schedule: Monday Friday, 7:30 AM 4:00 PM

Overview: Join the Medical Devices team at Moog, a leader in enteral feeding and infusion pumps. As an entry-level Customer Service Representative, you will play a vital role in assisting customers and ensuring their needs are met in a collaborative and supportive environment.

Key Responsibilities:

Assist customers by email with questions, service requests, order placement, accounting needs, and product support

Process customer orders and requests for product repair into an ERP order entry system

Generate and transmit order confirmations and manage customer expectations regarding delivery timelines

Support and initiate pricing dispute processes

Process product replacement orders, provide shipping labels, and coordinate the return/replacement of items in a timely manner

Support, address, research, and escalate customer issues as needed, responding to all inquiries/requests, reporting urgent complaints, investigating disputes, and providing warranty information

Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting, and any customer-related issues

Required Qualifications:

High School Diploma or equivalency (GED) required

Related experience and/or training in customer service, call center, or similar role preferred

Basic computer/technical skills with demonstrated competencies in Microsoft Office applications

Ability to work independently or as part of a team

Preferred Qualifications:

Demonstrated ability to provide meaningful support in a compassionate manner with both external and internal customers

Experience working in a cross-functional team environment

SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.

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Customer Service I