Customer Service Representative

ASRC Federal Holding Company • Gettysburg, PA • 2h ago

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work

ASRC Federal Technology Solutions LLC is seeking Auction Customer Service Representatives to join our team in Gettysburg, PA in support of the Federal Communications Commission (FCC).

This is a full-time, temporary position, starting in January 2027, completing in approximately Mid-March 2027.

Work Location: Gettysburg, PA

Requirements:

High School Diploma or equivalent and a minimum of 1 year of customer service experience. Call/contact center experience is a plus.

Ability to communicate clearly and courteously with the public. Strong verbal skills with a friendly and confident, phone presence are a must.

Proficiency with MS Office Suite. Experience with Cisco Jabber and Cisco Finesse a plus.

Proficient in Data Entry and typing skills

Ability to multi-task and stay organized during high volume call periods

Must be a US Citizen and be able to pass a government sponsored background investigation

Responsibilities:

Provide general guidance to the public and potential bidders through phone calls, faxes, emails, seminars, and other outreach efforts regarding the auction program.

Prepare and coordinate mass mailings and items for shipping to potential bidders, and other outreach efforts.

Participate in internal testing of auction bidding software and system functionality for auction events and notify FCC Staff of any problems identified.

Maintain call logs and provide reports for seminar attendance, incoming calls, call backs, transfers, and emails responses

Update the Auction Inquiry Database with contact information for potential bidders and the @type of spectrum/auctions for which they would like to receive in the future

Document call details and update internal systems in real time

Provide clear explanations of auction rules, bidding procedures, and item information

Maintain confidentiality of bidder information and follow all compliance guidelines

Deliver exceptional customer service, always maintaining a professional tone

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, sex, color, age, national origin, religion, disability, protected veteran status, or any other factor prohibited by applicable law.

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