Customer Service Representative

Robert Half • Los Angeles, CA • 1h ago

Description We are looking for a Customer Service Representative to support a busy animal hospital in California. This contract-to-permanent opportunity is ideal for someone who enjoys helping people, stays composed in a fast-paced setting, and can manage a high volume of phone interactions with accuracy and care. In this role, you will serve as a key point of contact for clients, assisting with appointment coordination and delivering a positive service experience on every call.

Responsibilities:

Manage incoming calls from pet owners and provide courteous, timely assistance for a range of service needs.

Coordinate appointment bookings, changes, and cancellations while maintaining accurate scheduling details.

Respond to client questions clearly and direct more complex concerns to the appropriate hospital team members.

Enter and update customer and service information in internal systems with close attention to detail.

Make outbound calls as needed to confirm appointments, relay updates, or gather missing information.

Maintain a calm, attentive approach during high-call-volume periods and sensitive customer interactions. Requirements - Previous experience in customer service or a call center environment.

Comfortable handling a high volume of inbound calls with professionalism and efficiency.

Strong verbal communication skills and the ability to interact with empathy and patience.

Experience with scheduling, order entry, or data entry in a customer-facing setting.

Ability to manage both inbound and outbound phone communication effectively.

Solid organizational skills and attention to detail when updating records and appointments. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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