Commercial Payments Transformation Sr Manager

PwC • Charlotte, NC • 1h ago

The Opportunity

As a Commercial Payments Transformation Sr Manager you will lead client-facing work focused on optimizing commercial payments operations, shaping transformation approaches, and guiding process redesign across money movement, servicing, controls, and settlement activities within our Advisory practice. As a Senior Manager you will leverage influence, sound judgment, and specialized skills to advise clients on operational strategy, direct complex work through ambiguity, and coach teams through changing priorities while maintaining operational excellence and clear communication. In this role at PwC, you will analyze client needs, develop operational solutions, and provide recommendations that help improve productivity, streamline processes, and support business performance in banking and capital markets environments.

Responsibilities

Leading commercial payments transformation initiatives that improve operational efficiency, reduce process friction, and modernize money movement, loan servicing, and reconciliation activities

Advising clients on operating model changes, process redesign, and control enhancements across payments and lending operations

Shaping project approaches, workplans, and issue resolution paths for complex transformation efforts spanning multiple business functions

Analyzing payment flows, service delivery models, and operational performance metrics to identify gaps, risks, and improvement opportunities

Coordinating cross-functional teams in the design and implementation of process improvements, digital tooling, and data-driven operating solutions

Translating business requirements into practical recommendations that support scalable operations and reduce operational risk

Validating deliverables with client stakeholders, incorporating feedback, and refining solutions to align with business priorities

Coaching team members through complex workstreams, balancing quality, timeline, and stakeholder expectations

Presenting clear updates, findings, and recommendations to senior client leaders and internal decision makers

Modeling professional and technical standards while driving consistent progress across multiple concurrent engagements

What You Must Have

At least a Bachelor's degree

At least 7 years of experience

What Sets You Apart

Preference for at least one of the following fields of study: Accounting, Actuarial Science, Analytics/Data Science, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Government/Public Policy, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Risk Management/Insurance

Bringing payments transformation experience in banking environments

Applying systems thinking to improve operational processes and controls

Crafting client-ready messages that connect strategy and execution

Coaching teams through ambiguity and complex delivery challenges

Using data and metrics to validate outcomes and prioritize actions

The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

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