Customer Care Lead

Agriland FS • Winterset, IA • 8h ago

421 North 10th Street, Winterset, IA 50273, USA | Full Time

AGRILAND FS, is looking for a Customer Care Lead responsible for leading the Customer Care team while ensuring exceptional service experiences for customers. This position oversees daily customer care operations, coaches team members, establishes service standards, and supports sales and customer retention initiatives. The Customer Care Lead serves as a primary resource for resolving complex customer concerns while fostering a positive, customer-focused culture.

Responsibilities:

Promote a positive, collaborative, and customer-focused work environment

Create a positive customer experience through active listening and effective communication

Ensure timely and professional handling of inbound and outbound customer interactions

Support team members with complex customer inquiries, account issues, and conflict resolution

Assist all inbound and outbound telephone calls for marketing and customer service

Maintain accurate reporting and customer service records

Create a positive experience through active listening and high energy customer care

Set up and maintain accurate account information

Administer credit policy on assigned product

Requirements:

Associate's degree in business administration or related field preferred or equivalent experience

Three to five years of customer service, customer care, telesales, or administrative experience preferred

Previous leadership, supervisory, mentoring, or team lead experience preferred

Experience in agricultural business, cooperative operations, or customer account management is desirable

Prefer phone customer service experience, outbound and inbound environment

Experience with customer service and sales

Excellent listening, communication and organizational skills

Working knowledge of Microsoft Office - Excel, Word and Outlook

Demonstrate self starting skills, work ethic

Good math, reading and business skills

Position Offers:

Excellent benefits including company funded pension plan, 401(k), health, vision and dental insurance

Local opportunity in Winterset working in a casual, highly productive corporate office

Training and development

Stable and secure company

Career growth with opportunities to gain experience in other administrative assignments

AGRILAND FS is an equal opportunity employer

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