JOB REQUIREMENTS: Advanced Assembly, Inc. (AAI), located in University
Research Park on the west side of Madison, is looking to add a Service
Support Associate to our well-trained and experienced staff. Advanced
Assembly, Inc. is an electronics manufacturing services provider of
electronic assemblies and products, including the Captioned Telephone
(CapTel). Our exceptional reputation has been earned through the years,
based on production capability, reliability, and quality. This full-time
or part-time position (30-40 hours per week) offers a Monday - Friday
schedule, with regular hours established between 5:30 AM - 5:00 PM.
Availability during core hours of 8:00 AM - 4:30 PM is strongly
preferred to support collaboration and training. Wage depending on
experience. Absent undue hardship, Advanced Assembly will make
reasonable accommodations for religious beliefs and individuals with
disabilities. New Employees - Sign-On Bonus: The company is offering a
\$1,500 sign-on bonus to newly-hired, full-time employees. The bonus
will be paid on the first check following successful completion of the
employee\'s 90-day probationary period. Advanced Assembly offers a
diverse, friendly, and casual work environment. We have a proven track
record of stability, growth, and providing advancement opportunities. If
you have an interest in working in a high-tech manufacturing
environment, while learning, developing, and advancing your career in a
skilled trade, we highly recommend you apply! Job Summary: The Service
Support Associate supports daily operations within the Service
Department through hands-on product handling, testing, processing,
packaging, and administrative assistance. This role helps ensure
products and related processes are handled accurately, efficiently, and
in accordance with department procedures. Responsibilities may vary
based on department needs, workload, and the employee\'s skills and
experience. The successful candidate is detail-oriented, adaptable,
dependable, and willing to learn. They take initiative, recognize
changing priorities, and develop the ability to manage assigned work
independently while contributing to the team\'s overall success.
Essential Functions: To perform this job successfully, an individual
must be able to perform each essential function satisfactorily.
Reasonable accommodations may be made to enable individuals with
disabilities to perform these functions. Support daily service
operations, including receiving, processing, testing, re-serialization,
and preparing products for shipment. Disassemble and reassemble products
using hand tools, power tools, and established procedures. Perform
product testing and accurately record results and related information.
Prepare products, shipping materials, labels, and packaging for
shipment. Assist with receiving product returns, documentation, and
other administrative or inventory-related processes as assigned. Enter,
review, and maintain accurate information in spreadsheets, databases,
and department systems. Monitor workload and adjust priorities in
response to department needs and workload. Communicate questions,
issues, process concerns, and workload needs to the appropriate team
members. Collaborate with department team members and provide support
across tasks as needed. Learn additional responsibilities and processes
as skills and department needs develop. Identify opportunities to
improve accuracy, organization, and efficiency in daily work. Perform
other duties as assigned. Supervisory Responsibilities: No direct
reports. Other Duties: This job description is not designed to cover or
contain a comprehensive listing of activities, duties, or
responsibilities of the employee. Duties, responsibilities, and
activities may change, or new ones may be assigned at any time with or
without notice. ** OTHER EXPERIENCE AND QUALIFICATIONS:
Requirements: The requirements listed below are representative of the
knowledge, skills and/or abilities required. Required Qualifications:
High School Diploma or GED equivalent. Strong attention to detail and
commitment to accuracy. Basic computer skills and the ability to learn
new software and department systems. Ability to follow established
procedures and maintain accurate records. Strong organizational skills
and ability to manage multiple tasks and changing priorities. Effective
communication and collaboration skills. Self-motivated, dependable, and
adaptable, with a willingness to take initiative and learn. Reliable
attendance and a responsible approach to assigned work. Preferred
Qualifications: Experience with Microsoft 365, data entry, or database
applications. Familiarity with Enterprise Resource Planning (ERP)
systems, such as QAD, or similar business software. Experience in
manufacturing, product service, receiving, or other process-driven
environments. Exposure to ISO 9001, IPC standards, soldering, electronic
testing, or related technical processes. Experience with work orders,
inventory-related activities, receiving, or shipping documentation.
Physical Demands and Work Environment: The physical demands and work
environment characteristics described here are representative of those
that must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Physical Demands: While performing the duties of this job, the employee
is regularly required to sit, hear and talk; use hands to finger, handle
or feel objects, tools, or controls; reach with hands and arms. Specific
vision abilities required by the job include close vision, depth
perception and the ability to adjust focus. Frequent use of hands and
wrists for handling products, tools and materials. Ability to sit,
stand, walk, bend, and reach as needed to perform job duties. Ability to
safely use hand tools and handle products and materials. Ability to
occasionally lift up to 35 pounds. Work Environment: While performing
the duties of this job, the employee is exposed to weather conditions
prevalent at the time. The noise level in the work environment is
usually moderate. General Sign-Off: The employee is expected to adhere
to all company policies and to act as a role model in the adherence of
company policies. All qualified applicants will receive considerations
for employment without regard to sex, race, color, national origin or
ancestry, age, disability, marital status, veteran status, student
status, physical appearance, sexual orientation, political beliefs,
religion, genetic information, gender identity, a less than honorable
discharge from the military, and any other status protected by federal,
state or local law and regulations. ** APPLICATION INSTRUCTIONS:
Apply Online:
https://jobs.dayforcehcm.com/en-US/ultratec/aaicareersapplication/jobs/1442
