Customer Service Representative - Healthcare
Location: Saginaw, MI
Schedule: Monday-Thursday 8:30 AM - 5:00 PM, Friday 8:30 AM - 4:30 PM
About the Opportunity
We are seeking a customer-focused and organized Customer Service Representative to join a fast-paced healthcare office environment. This role is ideal for someone who enjoys helping patients, working with healthcare professionals, and managing multiple responsibilities throughout the day.
Key Responsibilities
Receive and process orders via phone and fax
Assist patients with questions regarding home medical equipment and billing
Accurately enter and maintain patient information in the system
Verify insurance coverage and obtain required authorizations
Process orders and supporting documentation
Secure prescriptions and required paperwork for services
Communicate effectively with patients, physicians, referral sources, and healthcare partners
Answer questions related to insurance claims and patient billing
Welcome and assist walk-in customers at the retail location
Maintain strong relationships with referral sources and healthcare providers
Qualifications
Minimum of 1 year of customer service experience
Excellent phone communication and interpersonal skills
Strong data entry and computer skills
Ability to multitask and stay organized in a fast-paced environment
Professional and friendly demeanor when interacting with patients and healthcare professionals
Comfortable working both independently and as part of a team
Healthcare experience is preferred but not required
College coursework, degree, or related certifications are a plus
Preferred Experience
Insurance verification
Medicare, Medicaid, Blue Cross Blue Shield, Blue Care Network, UnitedHealthcare, or VA benefits
Medical office, healthcare, durable medical equipment (DME), or patient services experience
Administrative support and customer-facing responsibilities
Training & Development
This position offers a comprehensive hands-on training program. New team members receive direct guidance, real-time feedback, and structured support while learning job responsibilities. Training is highly interactive and designed to build confidence and long-term success in the role.
What We're Looking For
The ideal candidate is:
Customer-focused and service-oriented
Exceptionally organized
Detail-oriented and accurate
Comfortable handling multiple tasks simultaneously
Adaptable in a structured, fast-paced environment
Passionate about helping others
Job Type & Location
This is a Contract to Hire position based out of Saginaw, MI.
Pay and Benefits
The pay range for this position is $17.00 - $18.75/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Saginaw, MI.
Application Deadline
This position is anticipated to close on Nov 27, 2026.
Workplace Type
This is a fully onsite position in Saginaw,MI.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
