Project Manager- Customer Marketing

Staples • Framingham, MA • 39min ago

Staples is business to business. You're what binds us together.

Our marketing team is charged with an important task: sharing the Staples story. We use customer data, insights, and analytics to better understand our customers, improve their experiences, increase retention, and strengthen brand loyalty. Our team brings together expertise across content creation, graphic design, customer marketing, communications, loyalty programs, and performance marketing. Together, we create meaningful customer experiences that drive business growth and reinforce the Staples brand at every touchpoint.

As a Project Manager, Customer Marketing , you will serve as a critical partner to both Marketing and Sales by managing marketing initiatives that support customer acquisition, engagement, and retention. This role blends project management, account-based marketing support, sales enablement, and cross-functional collaboration to help deliver impactful campaigns and customer-facing solutions.

What You'll Be Doing:

Enable the sales organization by creating tailored marketing materials, presentations, and customer-facing content that help win new business and grow existing accounts.

Support account-based marketing (ABM) strategies through customized campaigns and collateral for strategic and high-value customers.

Streamline marketing support processes by developing scalable workflows, intake processes, and prioritization frameworks for seller requests.

Manage multiple projects simultaneously, ensuring all deliverables are completed accurately and on schedule.

Lead projects through the full lifecycle, coordinating timelines, resources, meetings, approvals, and stakeholder communications.

Partner with Creative, Sales, Digital, Analytics, and other cross-functional teams to execute campaigns across channels including email, paid media, web, and customer-facing platforms.

Draft creative briefs, gather stakeholder requirements, provide feedback throughout development, and proof materials prior to deployment.

Monitor project milestones, identify risks, and proactively communicate status updates, challenges, and next steps to stakeholders.

Leverage customer insights and campaign performance data to recommend enhancements and drive continuous improvement.

Educate and support sellers on available marketing tools, assets, and best practices to maximize customer engagement opportunities.

What You Bring to the Table:

Strong project management skills with the ability to prioritize competing deadlines and manage multiple initiatives simultaneously.

Exceptional organizational skills and attention to detail.

Excellent written and verbal communication skills with the ability to effectively engage stakeholders at all levels.

Ability to work independently while collaborating across multiple teams and functions.

Strong problem-solving and critical-thinking skills with a proactive approach to overcoming challenges.

Experience managing cross-functional projects in a fast-paced environment.

Customer-focused mindset with a passion for delivering impactful marketing solutions.

Ability to balance strategic thinking with strong execution skills.

Experience analyzing data and campaign results to identify insights and optimization opportunities.

Positive, collaborative approach to building relationships and driving results.

What's Needed - Basic Qualifications:

Bachelor's degree in Marketing, Business, Communications, or a related field.

2+ years of experience in marketing, project management, campaign management, sales enablement, or a related discipline.

Experience managing multiple projects, priorities, and stakeholders simultaneously.

Proven ability to coordinate initiatives from planning through execution.

Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.

Strong written, verbal, and presentation skills.

Ability to work effectively in a deadline-driven environment.

What's Needed - Preferred Qualifications:

Experience supporting B2B marketing or sales enablement initiatives.

Knowledge of account-based marketing (ABM) strategies and tactics.

Experience partnering with Sales organizations to develop customer-facing materials.

Familiarity with marketing automation, campaign management, or CRM platforms.

Experience working with customer insights, marketing analytics, and performance reporting.

Experience collaborating with creative teams, agencies, or external vendors.

We Offer:

Inclusive culture with associate-led Business Resource Groups

Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)

Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.

Staples

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