Job No: 545051
Work Type: Full-time
Location: PHOENIX
Categories: Social Work/Human Services,Management/Supervisor
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.
APS MANAGER OF QUALITY ASSURANCE
Job Location:
Division of Aging and Adult Services (DAAS)
Adult Protective Services (APS)
Address: 1789 West Jefferson Street, Phoenix, Arizona 85007
Posting Details:
Salary: $79,199.70 / Annually
Grade: 22
Closing Date: 11/20/2026
Job Summary:
The Department of Economic Security, Division of Aging and Adult Services, seeks an experienced and highly motivated individual to join our team as an APS Manager of Quality Assurance. DAAS supports at-risk Arizonans to meet their basic needs and to live safely, with dignity and independence. Services and programs reach a diverse population of Arizonans.
Adult Protective Services is in search of a critical thinking, strategic and solutions-focused leader to manage multiple units of supervisors and staff who perform various quality assurance activities related to APS investigations, including case closure review, real-time quality assurance, and substantiations. You will also be part of the management group and lead problem-solving initiatives, present on the performance of your unit on a daily basis, and represent APS in communication with outside parties, including the Attorney General's Office. The ideal candidate will be a strong, data-driven leader who can focus on both the nuances of cases and the bigger picture, and someone who brings a solution-focused mindset to all activities.
Job Duties:
Essential duties and responsibilities include but are not limited to:
Direct, instruct, counsel, and provide technical assistance to subordinate professional and support staff according to DES/APS policies; complete personnel actions pertaining to hiring, annual performance reviews and clearly document any deficiencies in performance.
Monitor workloads, identify needs and available resources; identify problem areas and implement corrective action. When needed, arrange for and ensure staff receive additional training and support. Conduct quality assurance reviews and conduct local office visits.
Complete monthly reports and provide feedback and input regarding policies and procedures; compile and track data for assigned units; implement strategies to ensure Department and District goals are met.
Collaborate with stakeholders including police departments, medical and long-term care facilities and the Attorney General's Office on case-specific escalations.
Participate in management-level meetings to present performance and trends of the assigned area. Problem solve and execute solutions with urgency. Participate in cross-agency and multi-disciplinary teams to solve broader issues that affect vulnerable adults.
Knowledge, Skills & Abilities (KSAs):
Knowledge of:
Applicable federal and state statutes, DES and Adult Protective Services policies and procedures, ADOA personnel rules and regulations
Social work and casework practices and principles
Local resources in the aging, mental health, and disabilities network
Principles and practices of administration, management and supervisory techniques
Skill in:
Oral and written communication and active listening
Analyzing and assessing statistical data and reports
Establishing and maintaining effective working relationships with members of the community
Program evaluation, policy development, and interpretation
Ability to:
Oversee and consult on casework and investigative activities performed by staff
Resolve conflicts
Use computer software packages (e.g., Word, Excel, Access, Google Suite, etc.)
Selective Preference(s):
The ideal candidate for this position will have:
Two years' work experience in quality assurance, compliance, audit, quality control/review, policy development, or related
Previous supervisory experience preferred
Bachelor's degree or certification in related field preferred but not required
Pre-Employment Requirements:
● In-state travel is required. Driver's License Requirements. (https://publicstorage.dc4.pageuppeople.com/1045/ClientPublicFile/3601803f-02e5-4b70-b325-26c8ef309c1b.pdf) Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
● Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
● Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
● A.R.S. 41-1968 Each employee of the department who has contact with children or vulnerable adults shall have a valid, unrestricted Level One fingerprint clearance card issued pursuant to section A.R.S. 41-1758.07.
● All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
● Flexibility in willingness to work longer shift hours or after-hours coverage, if necessary.
Benefits:
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave program here (https://hr.az.gov/about/resources/family-leave-expansion) . For a complete list of benefits provided by The State of Arizona, please visit our benefits page (https://benefitoptions.az.gov/jobseekers)
Retirement :
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Contact Us:
For questions about this career opportunity, please contact Brenda Cruz at 480-493-9033 or BCruz@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Brenda Cruz at 480-493-9033 or BCruz@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.
