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Job Description Summary:
OhioHealth seeks an IT Manager, IOC plus Automation to lead 24x7 infrastructure visibility, event management, observability, automation, and service reliability across clinical and business technology services. The role combines operational leadership, technical strategy, SRE development, security, governance, and continuous improvement.
Operations and Reliability: Core duties include leading day-to-day infrastructure operations, maintaining 24x365 on-call coverage, managing runbooks and escalation paths, coordinating event triage, tracking operational KPIs, improving monitoring, supporting operational readiness, reducing manual work through automation, and contributing to resilience and disaster recovery planning.
The manager develops the operations team through coaching, performance management, training, career planning, succession planning, and workforce coverage. The role also owns major incident escalation, root cause analysis, corrective actions, risk-assessed changes, stakeholder updates, and continuous process improvement.
Business and Governance Duties: Additional responsibilities cover customer engagement, cross-department communication, vendor and contract management, operating and capital budgets, project planning, network design review, production transition, documentation, monitoring, training, information security, and protection of confidential information.
Responsibilities And Duties:
20%
Determines strategic direction of enterprise desktop, server, storage, data management, database technologies, and/or data center operations in conjunction with other Information Services leadership in support of OhioHealth corporate goals. Evaluates, recommends, and implements best practices and technologies for the cost-effective management of enterprise servers and data. Recommends and implements high-availability and disaster recovery solutions for critical systems.
25%
Reviews and evaluates client requests for new projects, production support, and new or updated software or hardware. Determines technical requirements and coordinates schedules and related departmental activities related to implementation of such requests.
20%
Establishes capacity, performance, availability, and recoverability requirements for strategic and departmental projects.
20%
Coordinates and evaluates work of technical staff and prepares performance reviews. Projects long-range staffing and budget requirements.
15%
Establishes effective infrastructure policies and procedures. Establish service offerings.
10%
Establishes and reviews capacity, availability, service continuity, change, and/or configuration management processes and procedures. Evaluates, proposes, and implements new technologies and processes to improve process maturity.
10%
Assures that enterprise infrastructure is well understood and documented. The major duties/ responsibilities and listed above are not intended to be all-inclusive of the duties, responsibilities and to be performed by associates in this job. Associate is expected to all perform other duties as requested by supervisor.
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time
Minimum Qualifications:
Bachelor's Degree
Additional Job Description:
MINIMUM QUALIFICATIONS
Bachelor's Degree
Field of Study: Information Technology
Field of Study: Computer Science
Years of Experience: 7 SPECIALIZED KNOWLEDGE
Degree in Information Technology, Computer Science, Engineering, or related field or equivalent combination of education and experience is required.
ITIL Foundation certification or equivalent experience with IT service management frameworks, particularly event, incident, problem, and change management.
Specialized Knowledge: Working knowledge of enterprise infrastructure technologies (network, telecommunications, compute, storage, cloud, and endpoint) and how they support clinical operations and information systems.
Hands-on experience with enterprise monitoring, observability, and event management platforms, and with ServiceNow or a comparable IT service management platform, including integrations between monitoring tools and ticketing workflows.
Working knowledge of scripting and automation technologies (e.g., PowerShell, Python, Ansible, REST APIs, or orchestration platforms) and the ability to lead engineers who build and maintain automation.
Strong analytical, data-driven approach to problem solving, with the ability to define and report operational KPIs.
Strong interpersonal skills along with proven leadership.
Desiring seven or more years of progressive experience in IT infrastructure operations, including three or more years leading an IOC, command center, monitoring, or automation team.
DESIRED ATTRIBUTES
Master's Degree in Computer Information Systems, Business Administration, Healthcare Administration, or related field is preferred.
Experience implementing AIOps, event correlation, alert noise reduction, or self-healing automation in a large enterprise environment.
Experience building or leading a Site Reliability Engineering (SRE) team or practice, including service level indicators (SLIs), service level objectives (SLOs), error budgets, toil measurement, and blameless post-incident reviews.
Experience managing blended onshore/offshore teams and managed-service suppliers under contractual service levels.
Experience with hybrid cloud environments and modern automation/orchestration tools.
Specialized Knowledge: Extremely self-motivated with the ability to drive resources toward deadlines and manage ambiguity to effectively solve problems by embracing the health system's highly dynamic, constantly changing environment.
Knowledge of regulatory and contractual compliance is beneficial.
Experience in a complex healthcare organization is beneficial.
The ability to explain complex technical ideas and issues to both technical and non-technical audiences is desired.
Work Shift:
Day
Scheduled Weekly Hours :
40
Department
IT Operations Administration
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
