Assistant Account Manager - Chattanooga, TN

Walden Security • Chattanooga, TN • 9h ago

An Assistant Account Manager manages, supervises, and coordinates the activities, at the field level, of all assigned Security Officers and executes all tasks related to maintaining prescribed standards in compliance with the Standard Operating Procedures by performing the following duties:

Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts, and initiates corrective action in a timely manner as necessary.

Meets with branch management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.

Establishes contacts and works as liaison between the client property, local law enforcement, local civic groups, etc.

Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.

Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures.

Communicates and coordinates with branch management regarding scheduling, staffing, equipment, recordkeeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed.

Maintains responsibility for assigned account(s) and security personnel seven days a week. Although supervision is in place, the Account Manager will be provided equipment to facilitate emergency around-the-clock contact.

Assists branch management in the resolution of legal, financial, human resources, and administrative duties.

Develops staff in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.)

Assures that employee grievances are heard and resolved.

Assures communication of policies, company announcements, and job openings.

Meets all contractual scheduled hours with a minimum of unbilled overtime.

Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Walden's corporate training standards.

Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to the client and coordinate preliminary investigations.

Performs account audits and off-hour visits, completing required documentation.

Manages uniforms, equipment, supplies & vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.

Capably utilizes WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary, and Training Detail reports) that require interpretation and action for effective business management.

The Ideal Candidate

If you are an experienced Supervisor who is passionate and ready to take on the challenge of supervising in a complex, diverse, people-first culture, then you have what it takes to be a successful Director of Security for Walden Security. Job requirements include:

Associate's degree from two-year College or University; and a minimum of two years management experience in security or related field, and/or training; or equivalent combination of education and experience.

Microsoft Office software, eHub software, and working knowledge of Internet programs.

Valid State Driver's License, CPR/AED/First Aid Certification (if applicable).

Valid State Security Officer License if required by the state.

State Armed License, Certification in the use of weapons if required.

Available 24 hours per day/ seven days per week.

Pay Rate

$26-$26 USD

We offer every employee - from executive managers to administrative support to security professionals - unique and generous benefits, as well as opportunities for career growth.

So if you're ready to embark on a meaningful career with one of the nation's most dynamic and fastest growing security companies, apply with Walden Security today.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veterans status, or disability. EOE / AAP Employer / Minorities / Females / Vet / Disabled. VEVRAA Federal Contractor.

Similar Jobs

Entry-level Lube Tech/Technician

Valvoline • Ooltewah, TN • 6h ago

Retail & Hospitality

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers-who have all found their way t...

6h ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Chattanooga, TN • 2d ago

Retail & Hospitality

2d ago

Go to Apply

Retail Sales - Part Time

Lowe's • Hixson, TN • 4d ago

Retail & Hospitality

Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for...

4d ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Hixson, TN • 6d ago

Retail & Hospitality

6d ago

Go to Apply

Truist • Chattanooga, TN • 37min ago

Finance, Accounting & Banking

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w...

37min ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)