"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems
Administration and Personnel Management
· Manage and monitor service execution within the Customs brokerage department
· Manage capacity and resource needs for the department
· Ensure that department is properly staffed, structured and organized
· Manage timely and effective staff evaluations and reviews
· Provide feedback, coaching, mentoring to staff on an ongoing basis
· Manage staff for continual growth in skills and expertise
· Prepare and execute personal goals
· Assist staff in preparing personal goals
· Make certain that all staff members complete annual training in required timeframes
· Make certain that new employees receive all mandatory training in required timeframes
· Maintain highest compliance levels for all necessary and applicable Customs and other government agency controls and requirements
· Ensure that company controls, policies, procedures, processes, applications, tools, and systems are understood and implemented
· Ensure that the company's third party broker program is properly managed within the branch
· Ensure oversight, including self-assessments and daily monitoring so that issues are resolved at the root cause level
· Prepare and execute department business plan and goals
Operations, Compliance and Customs Expertise
· Provide deskside training to department as needed in these specific areas:
o National customs regulations
o Expeditors' customs policies, controls, procedures and processes
o Operational and customer service execution
o Customer communication, interaction, development and maintenance,
o Expeditors' applications, tools, systems and their usage
o Client specific requirements
· If using third party brokers, provide clear instructions, procedures and expectations regarding both Expeditors' and customer requirements
· If required, review and sign entries prior to submission to Customs
· Work with staff on capacity and efficiency issues
· Make certain that all new clients are set up properly with any of the following that apply: power of attorney, letter of authorization, importers' worksheet, DLSOP, and/or standard operating procedures
· Make certain that client specific instructions are clear and detailed to ensure that desk level staff can properly process entries and invoice for services
· Control department's interface with Customs authorities
· Make certain that files are logged correctly and timely with proper codes, trace @types and events as needed
· Review all entry rejections, EDI rejections, or other discrepancies in business unit to make certain that they are resubmitted timely and correctly
· Monitor and review post entry activity with branch compliance manager
· Make certain that discrepancies are monitored and resolved timely and correctly
· Work with branch compliance manager to understand and trend discrepancy root causes and implement necessary training
· Ensure there is a workflow or management reports to oversee and manage the operation
· Control workflow within business unit
· Control document receipt and distribution within business unit both for hard copy and electronic documents
· Ensure that all correspondence within business unit is handled timely and professionally
· Escalate necessary issues to District or Branch Manager
· Develop optimum efficient processes without sacrificing compliance, oversight or controls
· Stay current with developments and changes in regulations or company offerings; educate staff as these happen
· Understand requirements of participating government agencies
· Ensure all employees have proper training in other government agency requirements
Finance
· Ensure that all files are timely billed and correctly
· Ensure that all billing and billing packages are timely mailed or electronically transmitted including the correct and complete documents and backup
· Manage execution of credit policy
· Review department P and L on a monthly basis and understand composition of clients, revenue, and file @type and complexity for customs entries
· Review all billed not paid and paid not billed items for proper handling and closing
· Review entries for proper use of bill codes, GL codes and file @types
· Review customer A/R for area of responsibility and depending upon structure, be prepared to communicate with customers regarding either late payments or invoice discrepancies
· Review invoices from third party brokers against their tariffs
Sales and Marketing (and Growth)
· Maintain and develop relationship with current brokerage customers
· Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department
· Work with T&I and account management to make certain that customer requirements are both understood and properly implemented
· Prepare effective customer presentations and updates
· Communicate clearly and often with sales, customer retention, account management and T&I to provide information on status of service levels, execution, and future opportunities
Experience and Education Suggested:
· Degree or equivalent
· Minimum 10 years' experience in Customs brokerage
· Has completed country specific certification in Customs brokerage if available
· Hands-on knowledge of Customs clearance function
· Strong interpersonal and communication skills
· Ability to articulate clearly through written and oral communication and presentations
· Ability to relate to clients, service providers and employees at all levels
· Understanding of data and reports or outputs used from data
· PC skills including word processing and spreadsheet applications
· Hands-on user skills with Expeditors' applications as needed
· English fluency
Bachelors degree with 5+ year of working experience.
Good knowledge of customs brokerage process, customs legislation - especially with regards to classification, valuation and origin
Understanding of ocean, road and air documentation process
Effective interpersonal skills
Pro-active approach, strong organizational and computer skills
Good computer skills (MS Excel, MS Word)
Fluent in English
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus
