Customer Service Representative

Robert Half • North Attleboro, MA • 1h ago

Description We are looking for a confident and detail-oriented Customer Service Representative to support contract follow-up activities for a construction-focused organization. This Long-term Contract position is ideal for someone who communicates with persistence and clarity while keeping account details accurate and organized. The person in this role will help move outstanding agreements toward completion, resolve payment-related questions, and maintain clear records of customer interactions.

Responsibilities:

Contact customers regarding unsigned agreements and identify any issues preventing completion

Review accounts with payment holds, research outstanding balances, and clarify next steps with customers

Use persuasive and clear communication to encourage timely contract completion

Reissue electronic documents for signature and ensure outdated requests are withdrawn when needed

Access customer records to place calls or send messages and document each interaction thoroughly

Track follow-up activity carefully to help reduce delays and support contract resolution

Coordinate with internal teams as needed to address account concerns and remove obstacles to completion Requirements - Experience in customer service, contract support, or account coordination

Strong verbal and written communication skills with the ability to handle firm conversations professionally

Comfortable making and receiving inbound and outbound calls as part of daily work

High level of organization and attention to detail when managing account information

Ability to stay assertive while maintaining a helpful and respectful customer approach

Familiarity with electronic document tools such as DocuSign

Experience entering, updating, and tracking information in customer or sales systems TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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