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Front Desk Agent

Choice Hotels • Bothell, WA • 1h ago

Bothell WA - Country Inn Seattle-Bothell

Full time

R22716

Front Desk Agent

Country Inn & Suites by Radisson, Seattle-Bothell

19333 North Creek Parkway

Bothell, WA 98011

We are seeking a fast, fun, and friendly candidate for our full time Front Desk Agent role.

Compensation range starts at $20.00 per hour, based upon experience and interview criteria, with health benefits and potential for growth into a Supervisor role. Our Front Desk Agents are an essential part of our customer service team. In addition to checking guests in and out of our hotel, you will help manage the overall guest experience while answering questions about the hotel and surrounding areas.

What We Provide:

Employee discounts on thousands of hotels

Health Benefit programs

401k retirement program

Commission on upsells, paid bi-weekly with regular salary

Free Parking

Responsibilities:

Greeting and engaging all guests while taking personal action to accommodate their individual needs

Creates an unending energetic environment for our guests and team members

Reviews all guest reservations and plans their accommodation accordingly

Processes financial transactions and arranges special billing needs when necessary

Keeps current on activities, events, and meetings occurring throughout the hotel and in the local area

Manages all guest concerns or requests diligently and without hesitation

Personally chauffeuring guests to and from various locations in the immediate area using the company van

Maintains an "Everyone Sells" vision while driving hotel revenues through upsell efforts

Communicates effectively with all hotel departments to guarantee a seamless guest experience

Prepares daily logs summarizing communications for management and other shifts

Responsible for answering and fielding all calls to the hotel, both internal and external

Maintains the confidentiality and respect of our patrons

Takes action to assist Supervisors, Managers, and Executive Team Members with additional tasks as needed

Requirements:

Self confidence

Strong computer skills

Ideal candidate will have a minimum of 1 to 2 years of hotel, retail, or other work experience in a similar customer focused environment

Reliable transportation

Opera PMS experience is a benefit but not a requirement

Strong verbal, written and interpersonal skills

Strong attention to detail

Commitment to exceptional service in any situation

Ability to maintain a positive and professional attitude when handling all situations

Adhere to the policies and procedures of the hotel

Ability to work a flexible schedule including holidays and weekends

Physical Requirements:

Occasional lifting of up to 50 pounds

Ability to stand for long periods of time

Ability to hear with 100% accuracy with correction

Ability to stand and exert well paced mobility for an eight (8) hour shift

Ability to lift, pull, push up to 70 pounds on an ongoing basis

Must be able to squat, bend, kneel and twist on an ongoing basis

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

Competitive compensation and benefits, including medical, dental, and vision coverage

Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance

Financial benefits for retirement and health savings

Employee recognition programs

Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.

Our corporate office locations:

North Bethesda, MD - Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.

Choice's Cultural Values

Choice's Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver

CONNECT THE WORLD THROUGH THE POWER OF HOSPITALITY

We bring together the people, brand and technology that enable the success of others - welcoming every guest, every partner, everywhere their journey takes them.

Visit http://careers.choicehotels.com to learn more.

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