Guest Service Agent OVERNIGHT - Kimpton Mirador Hotel

Kimpton Hotels & Restaurants • Pacific Grove, CA • 1h ago

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

The Guest Service Agent (Overnight) is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Some of your responsibilities include:

Review arrivals noting special requests, blocking rooms as needed.

Check in and out hotel guests in a confident, professional and friendly manner.

Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.

Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.

Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.

Follow established key control policy.

Ensure proper credit policies are followed.

Submit all lost & found articles accompanied by a completed lost & found report.

Familiar with all fire and emergency procedures.

Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.

Verify credit limit report.

Monitor room availability throughout shift.

Review daily the selling status of the hotel using yield management system.

Attend department meeting once a month.

Able to communicate via telephone and/or radio with other departments.

What You Bring

Previous experience in a Front Desk or customer-facing role is helpful!

High school diploma or general education degree (GED) required.

Knowledgeable of immediate area, services, attractions, and events.

Flexible schedule, able to work overnights, weekends and holidays.

Work well under pressure, taking care of many arrivals and departures within a short period of time.

Familiar with hotel systems and operations, and the ability to enter in information accurately is helpful!

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) .

Be Yourself. Lead Yourself. Make it Count.

Similar Jobs

Security Officer - Retail

GardaWorld • Salinas, CA • 13h ago

Retail & Hospitality

GardaWorld Security Services is Now Hiring a Security Officer - Retail! Ready to suit up as a Security Officer - Retail? What matters most in a role like this is your ability to read the environment, anticipate risk, and...

13h ago

Go to Apply

Resort Worker - Big Sur

Guest Services • Big Sur, CA • 2d ago

Retail & Hospitality

Big Sur, CA Full time JR04613 Compensation Amount: 17.40 USD Hourly Job Summary: The Resort Worker is involved in most aspects of day to day operations of the Lodge while maintaining a high level of customer service at a...

2d ago

Go to Apply

Houseperson - Big Sur

Guest Services • Big Sur, CA • 2d ago

Retail & Hospitality

Big Sur, CA Full time JR04615 Compensation Amount: 20.00 USD Hourly Job Summary: The Houseperson maintains clean, orderly, and attractive public areas within the unit and responds to guests' requests in an efficient and...

2d ago

Go to Apply

Restaurant Manager

Raising Cane's • Salinas, CA • 2d ago

Retail & Hospitality

Company Description Initial hiring pay range (based on location, experience, etc.): $24/hour At Raising Cane's Chicken Fingers®, we serve only the most craveable chicken finger meals - it's our One Love! Known for our gr...

2d ago

Go to Apply

Seasonal Retail Sales Associate, Capitola

Macy's • Part-time • Capitola, California, United States • 6d ago

Retail & Hospitality

Be part of an Amazing Story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an...

6d ago

Go to Apply

Retail Print Specialist

Staples • Seaside, CA • 1w ago

Retail & Hospitality

Print Specialists provide exceptional customer service and solutions to customers' print needs. You will produce professionally finished products using print and production equipment. You will also be collaborative and i...

1w ago

Go to Apply

Retail Sales Associate

Harbor Freight Tools • Watsonville, CA • 1w ago

Retail & Hospitality

186569BRJob Description: A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and take pride in what you d...

1w ago

Go to Apply

Maintenance Engineer OVERNIGHT - Kimpton Mirador Hotel

Kimpton Hotels & Restaurants • Pacific Grove, CA • 1w ago

Retail & Hospitality

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel di...

1w ago

Go to Apply

Food and Beverage Operations Manager

Marriott • Monterey, CA • 2w ago

Retail & Hospitality

Additional Information Job Number 26140861 Job Category Food and Beverage & Culinary Location 350 Calle Principal, Monterey CA 93940, United States VIEW ON MAP ( https://www.google.com/maps?q=350%20Calle%20Principal%...

2w ago

Go to Apply

barista - Store# 05655, MAIN & AUTO CENTER

Starbucks • Watsonville, CA • 3w ago

Retail & Hospitality

Job ID: 260085037 Job Function: Barista Pay: $20.25 - $22.99 per hour Job Category: Retail Stores Job Level: Individual Contributor Crafting the world's finest coffee, one meaningful moment at a time We believe in creati...

3w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)