Sales/Customer Specialist

CARMAX • Meridian, ID • 10h ago

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2638757

6039 - Boise - 4043 E. Elden Gray Street, Meridian, Idaho, 83642

CarMax, the way your career should be!

Position Overview

As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, youll support customers through every step of their journeywhether buying, selling, or servicing vehicleswhile reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where youll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive.

Why CarMax?

At CarMax, we are the nations largest retailer of used cars with stores from coast to coast, and we are still growing. Were rethinking the way people buy cars and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether youre advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

Deliver exceptional customer service by guiding customers through

sales, appraisals, test drives, and financing applications.

Conduct accurate vehicle condition assessments, documenting details

for appraisals and communicating findings to Buyers.

Manage inventory processes, including vehicle check-in, daily

scanning, and reconciliation.

Perform cosmetic inspections to ensure vehicles meet CarMax Quality

Standards.

Handle administrative tasks such as printing reports, maintaining

transaction paperwork, auditing documents, and managing payments.

Coordinate service appointments, review repair order invoices for

accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.

Follow CarMax Environmental, Health and Safety (EH&S) requirements

and maintain a clean and orderly work area.

Required Qualifications

Strong communication skills with confidence in representing CarMax

and its products.

Ability to build lasting relationships and create win-win solutions

for customers.

Demonstrated integrity, respect, and teamwork in a fast-paced

environment.

Skilled in balancing customer needs with business goals and

following processes accurately.

Ability to manage multiple tasks, maintain attention to detail, and

meet deadlines.

High School Diploma or equivalent and a valid drivers license.

Ability to lift up to 25 lbs and accurately read and transcribe

data.

Preferred Qualifications

Sales or customer service experience in retail or similar

environments.

Basic proficiency with Microsoft Office Suite (Word, Excel,

PowerPoint).

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nations largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels changesparking ideas, overcoming challenges, and shaping whats next. Join us in creating a better future for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is:

\$15.50 - \$23.30

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years

CARMAX

Go to Apply

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