It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Over our 125+ year history, Kuehne+Nagel has evolved from a traditional international freight forwarder into one of the world's leading logistics providers, delivering innovative and integrated supply chain solutions. Join a global organization where your expertise, leadership, and passion can help shape the future of logistics and support some of the world's most advanced industries.
As the Air Logistics Semicon Operational Care Supervisor , you will lead and develop a team responsible for the execution of specialized semiconductor and high-value air freight operations. Acting as both a people leader and subject matter expert, you will ensure operational excellence across complex, time-critical shipments while driving continuous process improvement, customer satisfaction, cost optimization, and business growth.
You will oversee the movement of semiconductor manufacturing equipment, cleanroom-sensitive cargo, capital equipment, spare parts, and other critical technology-related shipments. In addition, you will serve as the primary escalation point for operational challenges, collaborate with customers and global stakeholders, and ensure delivery of exceptional service across the semiconductor supply chain.
How you create impact
Lead, coach, mentor, and develop a team of Operational Care Specialists supporting semiconductor and specialized logistics customers.
Foster a culture of operational excellence, accountability, collaboration, and customer focus.
Support employee development through training, performance management, and continuous coaching.
Lead knowledge-sharing initiatives and promote best practices throughout the Air Logistics organization.
Provide Operational Care excellence by ensuring high-quality execution and end-to-end visibility of semiconductor, aerospace, and other high-value shipments.
Supervise daily import and export airfreight operations, ensuring compliance with customer requirements and company standards.
Act as the primary escalation point for operational issues, shipment exceptions, service failures, capacity constraints, and customer-critical situations.
Develop contingency plans and lead cross-functional resolution efforts to minimize disruptions and maintain service continuity.
Drive continuous improvement initiatives focused on service quality, productivity, customer experience, and operational efficiency.
Oversee complex transportation solutions involving semiconductor capital equipment, cleanroom-sensitive cargo, temperature-controlled shipments, and time-critical production materials.
Coordinate transportation requirements supporting semiconductor fabs, OEMs, equipment manufacturers, suppliers, and technology customers.
Ensure compliance with specialized handling, security, visibility, and transportation requirements for high-value cargo.
Provide operational expertise during customer implementations, equipment installations, fab expansions, and strategic logistics projects.
Develop strong partnerships with strategic semiconductor and technology customers.
Collaborate closely with Customer Care, Sales, Pricing, Revenue Care, Operations, and Key Account teams to support customer objectives and business growth.
Recommend transportation strategies, risk mitigation plans, and supply chain solutions that improve operational performance.
Communicate effectively with internal and external stakeholders to ensure customer commitments are consistently achieved.
Optimize operational workflows and support achievement of Air Logistics KPIs.
Maximize utilization of Kuehne+Nagel operational systems, including AirLOG and automation solutions.
Monitor Shared Service Center (SSC) performance and provide timely escalation support when operational assistance is required.
Negotiate and manage transportation providers, vendors, and carriers while maintaining tariff accuracy and system integrity.
Analyze cargo flows and carrier utilization to identify cost-saving and service-imvement opportunities.
Monitor carrier and vendor performance metrics and implement corrective actions when necessary.
What we would like you to bring
5+ years of progressive experience in Air Logistics, Freight Forwarding, International Transportation, or Supply Chain Operations.
2+ years of leadership, supervisory, or team lead experience within logistics operations.
Strong experience managing complex, time-critical, high-value international air freight shipments.
Deep understanding of airfreight operations, capacity management, customs processes, trucking operations, and global forwarding requirements.
Proven experience supporting semiconductor, electronics, technology, manufacturing, or other highly specialized industries.
Knowledge of semiconductor supply chains, cleanroom-sensitive transportation requirements, and capital equipment logistics.
Experience with transportation management systems and freight forwarding operational platforms.
Strong analytical, problem-solving, organizational, and decision-making skills.
Excellent customer relationship and stakeholder management capabilities.
What's in it for you
Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Hourly wage will be betwen 85,000 and 95,000 annually. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.
