Overview
Come join Payroll Tax Operations (PTO) as a senior people leader responsible for a multi-team organization of payroll tax experts. In this role you will lead Managers and senior Tax Processors accountable for the end-to-end resolution of payroll tax issues across all four core processes: Notices, Corrections, Amendments, and Pay & File. We are looking for a proven operations leader with deep payroll tax expertise, a track record of developing managers and building leadership bench strength, and the strategic discipline to drive performance, quality, and customer outcomes at scale across a high-volume case environment.
This role requires a leader who has personally mastered complex State and Federal payroll tax resolution and has since demonstrated the ability to build, coach, and scale teams - and their leaders - to do the same. The ideal candidate is a payroll tax operations executive-in-the-making, not a generalist.
Responsibilities
Shape and own the annual strategy and operating plan for your organization, translating PTO vision into team-level priorities, capacity plans, and measurable outcomes aligned to department and business-unit goals.
Lead, coach, and develop a team of Managers (M1s) and senior Tax Processors; drive leadership calibration, succession planning, and organizational design decisions across multiple teams.
Own delivery, quality, and compliance outcomes across your entire organization, ensuring SLA attainment, backlog elimination, and audit-ready documentation across all case @types and jurisdictions.
Serve as the senior escalation point for executive-visibility issues: high-dollar penalty assessments, multi-quarter and multi-entity audit inquiries, agency relationship matters, and systemic compliance risks - arriving with a resolution strategy and stakeholder communication plan.
Drive operational excellence at scale through Lean management systems: standardize Daily Huddles, WIP reviews, Gemba Walks, and performance board management across teams; hold M1s accountable for consistent execution.
Own workforce planning across the organization: forecast seasonal volume (quarter-end, year-end, W-2/amendment season) using capacity modeling, and make staffing, hiring, and cross-training decisions ahead of demand.
Govern SOP and Knowledge Base standards across teams; ensure regulatory changes (IRS and state) are translated into updated procedures, training, and effective-date communications organization-wide.
Partner cross-functionally with Product, Engineering, Compliance, and Customer Success leadership to eliminate upstream defect drivers, influence roadmap priorities, and represent PTO in business-level planning.
Own executive reporting: build and present data-driven scorecards on quality, throughput, aging, and customer impact to senior leadership, with clear insights and recommended actions.
Lead significant organizational change - process redesign, tooling migrations, AI-enabled workflow adoption - while sustaining performance and engagement through the transition.
Qualifications
8+ years of people management experience in payroll tax operations or a related high-volume service environment, including 3+ years leading managers or multiple teams (15-40+ FTEs), with a demonstrated record of developing leaders.
7+ years of hands-on payroll tax experience with deep expertise in notice resolution, amended return preparation, and payroll error correction across multiple states - beyond general payroll administration.
Proven experience resolving the most complex IRS and state agency matters, including high-dollar penalty assessments, abatement negotiations, multi-quarter audits, and state balance-due and delinquency escalations.
Demonstrated experience overseeing preparation and approval of amended Federal (Form 941-X, W-2c) and State payroll tax returns across 10+ states, including jurisdictions with complex local requirements such as PA, OH, and more.
Expert knowledge of federal payroll tax law: FICA, FUTA, FITW, employment tax deposit schedules, and associated penalty and interest structures.
Multi-state payroll tax mastery: reciprocal agreements, resident and nonresident taxation, SUI account management, and local tax compliance across jurisdictions.
Demonstrated success in workforce planning and predictive capacity modeling to forecast seasonal spikes and prevent backlogs before they occur.
Proven ability to lead organizational change, optimize complex systems, and build high-performing cultures through intentional leadership coaching.
Executive-level communication skills; able to distill complex payroll tax and operational issues into clear insights and recommendations for senior leadership and cross-functional partners.
High proficiency with data-driven scorecards and analytics to evaluate multi-team performance and inform strategic decisions; comfortable using AI to enhance daily operations.
Proficiency with at least one enterprise payroll platform and case management systems such as Salesforce. Prior leadership experience at a payroll service bureau, PEO, or multi-client tax operations center strongly preferred.
BS/BA in Accounting, Finance, or Business preferred; equivalent experience accepted.
Active Certified Payroll Professional (CPP) strongly preferred.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits (https://www.intuit.com/careers/benefits/full-time-employees/) ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
