If you are an experienced Customer Service Representative (CSR) looking for an opportunity to grow, Emerson has an exciting opportunity for you! Manufacturer of large custom-designed control valves, you will work in a dynamic and high-tech production facility based in our Marshalltown, Iowa location.
AS A CUSTOMER SERVICE REPRESENTATIVE (CSR) YOU WILL:
Provides manufacturing lead time quotes when requested.
Develops manufacturing milestone execution plans for critical orders.
Manages Built Not Shipped and Date Management for assigned Impact Partners.
Coordinates all the factory actions related to the given orders.
Supports Production Planning, Value Streams, & QA as needed.
Monitors order progress and execution to meet any commitment given to the customer.
When necessary, expedites the different functions at the appropriate level.
Provides regular and timely progress updates to Impact Partners and highlights any deviation compared to the original plan.
Prepares the inspections and shipping schedules, ensuring the order is shipped on time according to the Customer request.
Schedules, prepares for, and implements the order related customer inspections.
Handles video inspections (livestream and pre-recorded) as ordered.
Manages the customer or representative during visits and inspections at factory site.
Assist with factory tours.
WHO YOU ARE:
You step up to handle tough issues. You provide timely and helpful information to individuals across the organization. You partner with others to get work done. You establish and maintain effective customer relationships.
REQUIRED EDUCATION, EXPERIENCE & SKILLS:
2-year degree required or High School Diploma/GED with 2 years manufacturing or customer service experience
Must be fluent in English
Legal Authorization to work in the United States - sponsorship will not be provided for this role
PREFERRED EDUCATION, EXPERIENCE & SKILLS:
Manufacturing experience preferred
Possess good, assertive communication skills and interpersonal skills to interfaces with people at all levels.
Extremely detailed oriented and organized.
Able to work independently, but involve others when needed.
Ability to handle a high level of stress.
Good decision making and problem solving skills.
Demonstrate dynamic work style in a continuously complex and changing environment.
Ability to multi-task in a fast-paced environment.
Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Our Location:
Marshalltown, Iowa , combines the charm of a close-knit community with the conveniences of a thriving city. Located in central Iowa, less than an hour from both Des Moines and Ames, Marshalltown offers easy access to urban amenities while providing a variety of local outdoor recreation activities like hiking, biking, golf, swimming, and exploring local parks. With its affordable cost of living, excellent schools, and vibrant diverse local culture, Marshalltown is a welcoming place to call home!
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WHY EMERSON (https://www1.emerson.com/en/corporate/careers/meet-emerson)
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
ABOUT EMERSON (https://www1.emerson.com/en/corporate/about-us)
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
No calls or agencies please.
Requisition ID : 26013749
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
