Customer Service Representative

Robert Half • Hamilton, NJ • 1h ago

Description

We are looking for a Customer Service Representative to support daily client interactions in Hamilton, New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping customers by phone and email. The person in this role will handle service requests, maintain accurate records, and provide dependable follow-through to ensure a positive customer experience.

Responsibilities:

Manage incoming customer calls, respond to questions, and resolve concerns with professionalism and accuracy.

Place outbound calls when needed to confirm information, provide updates, or assist with follow-up on service requests.

Enter and update customer, order, and service details in internal systems with strong attention to accuracy.

Respond to email inquiries in a timely manner and ensure written communication is clear and courteous.

Support order processing activities by reviewing information, recording details, and coordinating next steps.

Schedule appointments and confirm timing with customers while maintaining an organized calendar of requests.

Use Microsoft Word and Excel to document activity, track information, and prepare routine customer service records.

Work collaboratively with team members to deliver efficient service and maintain a consistent customer experience.

Requirements - Previous experience in customer service or a call center environment.

Comfort handling a high volume of inbound calls while maintaining a detail-oriented approach.

Ability to make outbound calls for follow-up, updates, and customer support needs.

Strong data entry skills with a high level of accuracy and attention to detail.

Clear verbal and written communication skills, including detail-oriented email correspondence.

Proficiency with Microsoft Word and Microsoft Excel.

Experience with order entry, appointment scheduling, or related administrative support tasks. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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