Back to Jobs search

Customer Service Manager

International Paper • Cedar Rapids, IA • 2h ago

Job Description

Position Title:

Pay Rate :

$89,000 - $118,600

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP's annual incentive plan.

Category/Shift :

Full Time - Onsite

Physical Location:

Cedar Rapids, IA

Relocation assistance is available

The Job You Will Perform:

Responsible for providing overall direction and leadership to the customer support teams.

Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals.

Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements.

Provide significant process and/or product expertise and be a subject matter expert resource for other team members.

Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.

The Skills You Will Bring:

High school diploma or GED

Preferred Bachelor's degree in a related field or related experience and/or training; or equivalent combination of education and experience.

Preferred experience working in a manufacturing environment

Preferred computer data-entry experience

Highly preferred eight or more years of customer relations experience in the Corrugated Box Industry

Builds Effective Teams

Collaborates

Customer focus

Decision quality

Directs Work

Drives Engagement

Ensures Accountability

Manages conflict

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

The Career You Will Build:

Sales and Leadership training, promotional opportunities within a global company

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're Proud to be IP .

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a global leader in sustainable packaging solutions. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what's next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2024 were $18.6 billion. Additional information can be found by visiting internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.

Job Identification 2004869

Job Schedule Full time

Similar Jobs

Mailroom Coordinator

Robert Half • Cedar Rapids, IA • 4h ago

Management & Administrative

Description Entry-Level Office Opportunity | Get your foot in the door and elevate your resume! Ready to trade retail hours, weekend shifts, or food service schedules for a professional office environment before the holi...

4h ago

Go to Apply

Fire Sprinkler Sales/Account Manager - Iowa/Illinois

Continental Fire Sprinkler Company • Cedar Rapids, IA • 6h ago

Management & Administrative

Requisition ID: 183065 Job Level: Mid Level Home District/Group: Continental Fire & Alarm District Department: Business Development & Proposals Market: Building Employment Type: Full Time Position Overview Build...

6h ago

Go to Apply

IT Help Desk Technician I

University of Iowa Community Credit Union • North Liberty, IA • 11h ago

Management & Administrative

Position Summary INFORMATION TECHNOLOGY: GreenState's Information Technology department adheres to the corporate values and acts as a business partner who understands the needs of the business, enables business units to...

11h ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Coralville, IA • 1d ago

Management & Administrative

Job Description The Commercial Sales Team at AutoZone plays a pivotal role in driving growth across our professional customer base. Focused on delivering quality parts, reliable service, and dedicated support, this team...

1d ago

Go to Apply

Manager Systems Administration

University of Iowa Community Credit Union • North Liberty, IA • 1d ago

Management & Administrative

1d ago

Go to Apply

Security Officer 3rd Shift

Allied Universal • Cedar Rapids, IA • 3d ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

3d ago

Go to Apply

Manager, Critical Operations

Quality Technology Services, LLC • Cedar Rapids, IA • 4d ago

Management & Administrative

US IA Cedar Rapids 1 DC4 R2026-2385 Who we are: As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives...

4d ago

Go to Apply

Market Grille Clerk

Hy-Vee Food Stores • Iowa City, IA • 4d ago

Management & Administrative

Iowa City #3, N Dodge St, Iowa City, IA Part time R261005 Additional Considerations (if any): Night & Weekend Shifts Required - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and t...

4d ago

Go to Apply

Rental Sales Management Trainee - $2,000 Sign On Bonus

Ryder System • Cedar Rapids, IA • 5d ago

Management & Administrative

Job Seekers can review the Job Applicant Privacy Policy by clicking here ( http://ryder.com/job-applicant-privacy-policy ) . Job Description : Job Description $2000 SIGN ON BONUS! START ON A CAREER PATH THAT HAS A FUTURE...

5d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Iowa City, IA • 5d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)