Customer Service Representative

Robert Half • New Haven, CT • 2h ago

Description We are looking for a Customer Service Representative to support a high-volume service environment in East Haven, Connecticut within the energy and natural resources industry. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing service requests accurately, and delivering a detail-oriented experience over the phone. The person in this role will handle incoming inquiries, complete order-related tasks, and contribute to consistent, responsive customer support.

Responsibilities:

Respond to a steady flow of inbound customer calls with empathy and accuracy.

Assist customers with service questions, account-related concerns, and general support needs in a call center setting.

Enter orders and update customer information carefully to maintain complete and accurate records.

Place outbound calls when follow-up is needed to confirm details, provide updates, or resolve open issues.

Document customer interactions clearly in the appropriate systems to support service continuity.

Resolve routine concerns efficiently and escalate more complex matters to the appropriate team when necessary.

Maintain service quality standards by following call handling procedures and customer support guidelines. Requirements - Prior experience in call center customer service or a similar customer-facing support role.

Ability to manage inbound and outbound calls while maintaining a courteous and attentive manner.

Experience with order entry and accurate data input in a fast-paced environment.

Strong verbal communication skills with the ability to explain information clearly to customers.

Proven ability to handle multiple tasks efficiently while staying organized and detail-oriented.

Comfort working with customer service systems and documenting interactions accurately.

Dependable attendance and the ability to succeed in a long-term contract assignment. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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