Customer Service Rep - O'Neal Manufacturing Services

O'Neal Industries, Inc. • Cedar Falls, IA • 7h ago

Description

Build A Career That's Made to Last.

O'Neal Manufacturing Services is one of the largest family-owned metal fabrication companies in the United States. For over 100 years, we've built more than just metal - we've built trust, careers, and lasting relationships. We are committed to helping every team member grow, learn, and achieve more. Let's Build Things - Together.

Position Summary: Provide customer service, to include order entry, order assistance, and web site support, via web chat, phone calls, or internal communication.

Duties and Responsibilities

Provide customer support via web chat, phone and/or email.

Assist in the preparation of reports and recording keeping regarding E-Commerce sales.

Assist sales representatives in expediting and follow ‑ up of orders.

Assist with incoming customer calls by directing them to the appropriate individual or department needed to resolve problems or complaints.

Provide support to the sales staff in its effort to give customers the best possible quality and service.

Quality Responsibility: Responsible for providing error-free work to all internal and external customers as related to the output of their position.

Skills and Qualifications

Proficient in MS Excel, MS Word, MS Outlook.

Experience with ERP system, preferred.

Able to work in a high-paced environment.

Strong organizational skills and attention to detail.

2- or 4-year degree, or equivalent experience, required.

Speak conversational English.

Physical Requirements

A bility to lift 20 lbs. as needed.

Ability to bend, stand, climb, twist and stoop for extended periods of time.

Ability to perform sedentary work including sitting for extended periods of time.

Ability to operate standard office equipment.

Have good vision of 20/30 with corrective lenses.

Ability to maintain coordination of hand and finger movements to grasp and manipulate objects with precision.

Travel as needed to accomplish desired results. Overnight travel may be required occasionally.

Subject to environmental conditions that occur indoors and outdoors which includes but is not limited to exposure to changing temperatures, loud noises, vibration from use of equipment and the following:

Hazards: Variety of physical conditions, such as proximity to moving mechanical parts, electrical current, exposure to high heat or exposure to chemicals. Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin - fumes, odors, dust, mist, gases or poor ventilation.

Oils: there is air and/or skin exposure to oils and other cutting fluids.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Qualifications

Experience

Required

2 years: Previous order entry and customer care experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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