Microsoft Dynamics Manager, Technical Transformation

Deloitte • Princeton, NJ • 1h ago

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on January 31, 2027.

Work you'll do

As a Dynamics 365 Technical Manager, you will:

Own technical delivery across Dynamics 365 Sales, Customer Service, Field Service, and Contact Center-including configuration, customization, and platform extensions.

Guide end-to-end solution implementation, including architecture, custom development, integrations, data migration, testing, deployment, and technical documentation. Promote secure, maintainable, and user-centered design.

Lead the design and delivery of AI-enabled solutions using Copilot Studio, custom copilot agents, and related Microsoft AI tools to address sales and service needs.

Drive alignment across teams and stakeholders, translating business requirements into technical solutions; communicate design choices, risks, and trade-offs to business and technology leaders.

Coordinate delivery across onshore and offshore teams, manage dependencies and delivery quality, and mentor junior team members.

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team

Effective written and verbal communication skills

Meticulous attention to detail and quality of work product

Ability to build and sustain professional relationship

Ability to lead projects or workstreams

Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

Strong interpersonal skills and professional demeanor

Ability to meet deadlines

Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

8+ years of consulting or industry experience, including 4+ years delivering Microsoft Dynamics 365 and Power Platform solutions.

Hands-on experience with at least two Dynamics 365 modules, such as Sales, Customer Service, Field Service, or Contact Center.

Experience configuring contact center capabilities, including skills-based routing, chat, queue management, omnichannel workflows, and digital service channels.

4+ years designing enterprise solution architectures, including Dataverse security models, data migrations, integrations, and environment administration.

Proficiency with Power Platform and Dynamics 365 development tools, including C#, Dataverse Web API, plug-ins, JavaScript, Power Fx, PowerShell, Power Automate, Dataflows, and Azure integration services.

4+ years of experience with DevOps practices, including Git, repository management, and CI/CD pipelines.

Bachelor's degree or equivalent number of years of experience.

Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve.

Limited immigration sponsorship may be available.

Preferred

Experience deploying and maintaining the Power Platform Center of Excellence Starter Kit in production.

Experience with Copilot Studio, custom copilot agents, or related Microsoft AI tools.

Experience designing and implementing Contact Center as a Service capabilities including skills-based routing, intelligent case management, voice, chat, and digital services experiences.

Relevant Microsoft Dynamics 365, Power Platform, or Azure certifications.

Experience leading technical workstreams, mentoring team members, and coordinating distributed delivery teams.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $150,000 to $230,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Customer_US

SS_US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Similar Jobs

Microsoft Dynamics Manager, Functional Transformation

Deloitte • Princeton, NJ • 1h ago

Management & Administrative

Microsoft Dynamics Manager, Functional Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generativ...

1h ago

Go to Apply

Operations Research Analyst / Data Lead (Remote)

GovCIO • Trenton, NJ • 2h ago

Management & Administrative

United States Suitability/Public Trust Fully remote Information Technology Overview GovCIO is currently hiring for an Operations Research Analyst / DataLead to support program management, data analytics, and reporting ac...

2h ago

Go to Apply

Cyber Senior Consultant: AI Security, Identity

Deloitte • Princeton, NJ • 2h ago

Management & Administrative

As a Sr. Consultant: AI Security, Identity in our Cyber for AI team, you will lead technical workstreams for secure artificial intelligence (AI) agents and workloads including how users authenticate, receive permissions,...

2h ago

Go to Apply

Technical Program Manager II

Akamai Technologies, Inc. • Trenton, NJ • 2h ago

Management & Administrative

Do you relish the prospect of leading cross-organization, transformational programs? Do you thrive on managing complexity? Join our Program Management team! Our Akamai Information Technology organization is a team of ind...

2h ago

Go to Apply

Account Executive - Services

Cisco • Iselin, NJ • 3h ago

Management & Administrative

The application window is expected to close on: 11/25/2026 While this role is based remotely, the ideal candidate must be located in the Dallas/Fort Worth, or New York Metro area. Meet the Team As an Account Executive -...

3h ago

Go to Apply

Administrative Assistant

UIC Government Services and the Bowhead Family of Companies • Mc Guire AFB, NJ • 13h ago

Management & Administrative

Overview Administrative Assistane (JBMD-2026-26643): Bowhead seeks a detail-oriented Administrative Assistant to provide full-time onsite administrative support to the telecommunications operations team at Joint Base McG...

13h ago

Go to Apply

Associate Director, Formulary Operations Management

Humana • Trenton, NJ • 18h ago

Management & Administrative

Become a part of our caring community The Associate Director, Formulary Operations Management is responsible for the development, implementation, maintenance, and governance of pharmacy formularies and utilization manage...

18h ago

Go to Apply

Associate Director, Formulary Operations Management

Humana • Trenton, NJ • 18h ago

Management & Administrative

18h ago

Go to Apply

Supervisor, Customer Service

Evolent • Trenton, NJ • 18h ago

Management & Administrative

Work at Home Full time JR-916977 Your Future Evolves Here Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties...

18h ago

Go to Apply

Customer Service Representative

System One • Ewing, NJ • 18h ago

Management & Administrative

Job Title: International Customer Logistics Analyst Location: Ewing, New Jersey Type: Contract Compensation: $24-$28 (based on experience) Work Model: Remote - offsite Hours: 8 am to 4 pm - can be flexible within a coupl...

18h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)