Microsoft Dynamics Manager, Technical Transformation

Deloitte • San Jose, CA • 1h ago

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on January 31, 2027.

Work you'll do

As a Dynamics 365 Technical Manager, you will:

Own technical delivery across Dynamics 365 Sales, Customer Service, Field Service, and Contact Center-including configuration, customization, and platform extensions.

Guide end-to-end solution implementation, including architecture, custom development, integrations, data migration, testing, deployment, and technical documentation. Promote secure, maintainable, and user-centered design.

Lead the design and delivery of AI-enabled solutions using Copilot Studio, custom copilot agents, and related Microsoft AI tools to address sales and service needs.

Drive alignment across teams and stakeholders, translating business requirements into technical solutions; communicate design choices, risks, and trade-offs to business and technology leaders.

Coordinate delivery across onshore and offshore teams, manage dependencies and delivery quality, and mentor junior team members.

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team

Effective written and verbal communication skills

Meticulous attention to detail and quality of work product

Ability to build and sustain professional relationship

Ability to lead projects or workstreams

Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

Strong interpersonal skills and professional demeanor

Ability to meet deadlines

Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

8+ years of consulting or industry experience, including 4+ years delivering Microsoft Dynamics 365 and Power Platform solutions.

Hands-on experience with at least two Dynamics 365 modules, such as Sales, Customer Service, Field Service, or Contact Center.

Experience configuring contact center capabilities, including skills-based routing, chat, queue management, omnichannel workflows, and digital service channels.

4+ years designing enterprise solution architectures, including Dataverse security models, data migrations, integrations, and environment administration.

Proficiency with Power Platform and Dynamics 365 development tools, including C#, Dataverse Web API, plug-ins, JavaScript, Power Fx, PowerShell, Power Automate, Dataflows, and Azure integration services.

4+ years of experience with DevOps practices, including Git, repository management, and CI/CD pipelines.

Bachelor's degree or equivalent number of years of experience.

Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve.

Limited immigration sponsorship may be available.

Preferred

Experience deploying and maintaining the Power Platform Center of Excellence Starter Kit in production.

Experience with Copilot Studio, custom copilot agents, or related Microsoft AI tools.

Experience designing and implementing Contact Center as a Service capabilities including skills-based routing, intelligent case management, voice, chat, and digital services experiences.

Relevant Microsoft Dynamics 365, Power Platform, or Azure certifications.

Experience leading technical workstreams, mentoring team members, and coordinating distributed delivery teams.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $150,000 to $230,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Customer_US

SS_US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Similar Jobs

Sr. Staff / Staff Product Manager, Agentic AI

Intuit • Mountain View, CA • 1h ago

Management & Administrative

Overview Join a world-class growth team building the future of how small businesses discover, adopt, and grow with QuickBooks. Intuit QuickBooks is building the future of agentic accounting, leveraging LLMs, reasoning mo...

1h ago

Go to Apply

Senior Manager, Enterprise Products & Platforms

Apple • Cupertino, CA • 1h ago

Management & Administrative

Weekly Hours: 40 Role Number: 200694290-0836 Summary The Software Engineering (SWE) organization is seeking an experienced technical leader to drive the strategy, development, and delivery of enterprise software products...

1h ago

Go to Apply

Microsoft Dynamics Manager, Functional Transformation

Deloitte • San Jose, CA • 1h ago

Management & Administrative

Microsoft Dynamics Manager, Functional Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generativ...

1h ago

Go to Apply

Talent Acquisition Specialist

Stanford University • Stanford, CA • 3h ago

Management & Administrative

Job Description ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES: Stanford University is one of the world's leading teaching and research universities. Founded in 1891, Stanford's mission is to create a...

3h ago

Go to Apply

Administrative Business Partner III, Corporate Engineering

Google • San Jose, CA • 3h ago

Management & Administrative

Administrative Business Partner III, Corporate Engineering Share Administrative Business Partner III, Corporate Engineering corporatefare_ Google place San Jose, CA, USA Mid Experience driving progress, solving problems,...

3h ago

Go to Apply

Administrative Business Partner II

Google • Sunnyvale, CA • 3h ago

Management & Administrative

Administrative Business Partner II Share Administrative Business Partner II corporatefare_ Google place Sunnyvale, CA, USA; Atlanta, GA, USA; +8 more; +7 more Early Experience completing work as directed, and collaborati...

3h ago

Go to Apply

Administrative Business Partner

Google • Mountain View, CA • 3h ago

Management & Administrative

Administrative Business Partner Share Administrative Business Partner corporatefare_ Google place Mountain View, CA, USA Mid Experience driving progress, solving problems, and mentoring more junior team members; deeper e...

3h ago

Go to Apply

Admin Assistant

Robert Half • Mountain View, CA • 3h ago

Management & Administrative

Description We are looking for an organized Admin Assistant to support daily office operations in Mountain View, California. This Long-term Contract position is ideal for someone who can manage administrative tasks effic...

3h ago

Go to Apply

Business Management Operations III - (B3)

Applied Materials • Santa Clara, CA • 19h ago

Management & Administrative

Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that...

19h ago

Go to Apply

Operations Manager

ABM Industries • Mountain View, CA • 19h ago

Management & Administrative

Overview The Operations Manager will assume ownership for all contracted services for a high-profile Fortune 500 Company and will be expected to deliver an exceptional customer experience. This position will be responsib...

19h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)