Account Manager of Client Services / Skilled Nursing / Long-Term Care Pharmacy Services

BrightSpring Health Services • Knoxville, TN • 9h ago

Our Company

PharMerica

Overview

As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success!

TheAccount Manager of Client Servicescultivates and maintains an on-going strategic relationship with their clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.

This position entails75% travel throughout the Tennessee market. Ideal location to reside is a commutable distance to that location

Schedule:Monday - Friday, hours depend on business needs

The ideal candidate has experience in client retention in a long-term care pharmacy setting.

We offer:

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health, dental, vision and life insurance benefits

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail/Closed-door environment

Annual Incentive Bonus: 15%

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!

Responsibilities

Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations

Accountable for all aspects of client relationships; primary go-to person for your client base

Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR's) and Pharmacy Optimization Services (PSOP's)

Leads client contract renewal process in collaboration with other key PharMerica stakeholders

Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients

Manages their client base through the company's CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.

Own your Client Book of Business - be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer's needs, delivering world class service

Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources

Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation

Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved

Represents PharMerica at corporate/networking/client events and conferences

Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

Qualifications

Bachelor's degree or equivalent experience

Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting

Ability to communicate to all levels of management

Excellent time-management and basic computer skills

Advanced Microsoft Office proficiency

Outstanding problem-solving skills

Experience in root cause analysis

Ability to collaborate cross-functionally

Experience working within a collaborative team

Experience in a project management and client-facing customer service role

Strong background with the ability to manage multiple priorities and deadlines at once

About our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visitwww.pharmerica.com. Follow us onFacebook (https://www.facebook.com/PharMericaCorp) ,Twitter (https://twitter.com/PharMericaCorp) , andLinkedIn (https://www.linkedin.com/company/pharmerica/) .

BrightSpring Health Services, and our family of brands, provides equal employment opportunity

Job LocationsUS-TN-KNOXVILLE

ID 2026-201540

Line of Business PharMerica

Position Type Full-Time

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