Customer Service Representative

Nucor Steel Auburn, Inc. • Ontario, CA • 1h ago

Job Details

Division: [[division_obj]]

Location: [[filter4]], [[filter3]], [[filter2]]

Other Available Locations: [[mfield1]]

Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve.

Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more.

About Our Division:

C.H.I. Overhead Doors is a leading manufacturer of overhead doors. We have production facilities located in Illinois & Indiana, and Service Center/Warehouse facilities in California, Colorado, New Hampshire, & New Jersey. The Service Centers are standalone operations, and are staffed with management personnel, customer service representatives, accountants, warehouse teammates, and drivers. Service Centers are key components of our business model for strategic sales growth, dealer-customer relations, and logistics.

Basic Job Functions:

[[cust_safetyState]]

OverviewThe Customer Service Representative is the main point of contact for internal and external customers of C.H.I. Overhead Doors. Youll use in-depth product knowledge and strong problem-solving skills to manage orders, answer questions, and partner with teammates across departments to deliver exceptional customer service to our dealer network.

Duties

Uphold and lead by example on safety policies, practices, procedures, and housekeeping standards at all times

Process and prepare customer quotes, orders, changes, and returns according to department policies and procedures

Communicate & engage with customers by phone and email in a friendly, professional & proactive manner

Enter orders and handle invoicing, billing, and related financial transactions

Answer product knowledge questions accurately, drawing on in-depth knowledge of C.H.I. products and programs

Provide customers with timely, accurate order status updates

Organize and maintain paperwork tied to customer orders

Work with the accounting department to resolve disputed credit items

Report service failures and customer concerns to the company promptly

Partner with the sales team to meet and exceed customer service expectations

All other duties as assigned

Onboarding and training for this position will require travel to C.H.I. Overhead Doors' headquarters in Arthur, Illinois. (Expenses are paid for and/or reimbursed by the company.)

Compensation

$29.25-$33.42/hour ($19.50-$22.28 base hourly rate + Weekly Production Bonus)

Example: Hourly Base Rate = 19.50 Weekly Average Production Bonus = 50%. Total Hourly Rate = $29.25

Production Bonus

Production Bonus percentage is variable, determinate upon attaining production goals each week. Production Bonus is paid out weekly.

Profit-Sharing

10% of Nucors pre-tax earnings are contributed to the Profit Sharing Plan annually and distributed to all eligible teammates. A large portion is deposited into your profit-sharing account, and a smaller portion is distributed in cash. Current 6-year average = 19.88% of your eligible earnings. Eligible earnings include regular pay, overtime, and bonus.

Benefits:

Build a career, not just a paycheck

At C.H.I. Overhead Doors, a Nucor company, you earn more when we hit our production goals

You share in company profits every year

You get benefits designed to support you and your family for the long haul

Growth & advancement opportunities are endless at Nucor's 300+ locations

Cash Benefits

Profit sharing: 10% of Nucors pre-tax earnings go to our teammates each year. The 6-year average is18.28% of eligible earnings.

401(k) with company match, 100% vested immediately

Nucor stock purchase plan with company match

Stock awards for years of service

Health & Family Benefits

No-deductible medical and prescription coverage, now including fertility coverage

Dental and vision insurance

Access to Teladoc: free virtual medical, dermatology, and mental health visits

No-cost physical therapy, wellness programs, and Employee Assistance Programs

Company-paid basic life insurance

Time Off & Security Benefits

Paid Time Off

11 paid holidays

Paid parental leave, sick pay, and voluntary long-term disability

Educational Benefits

Education reimbursement up to $5,250 per year

Company-paid training & certifications on a variety of subjects

Scholarships of up to $5,000 for teammates children

Minimum Qualifications:

2 years experience in Customer Service or Inside Sales in manufacturing or building products industry

Preferred Qualifications:

Excellent communication and interpersonal skills.

Strong sales skills, including prospecting, negotiating, and closing deals.

Experience with CRM systems and online communication platforms.

Knowledge of sales and marketing principles and strategies.

Highly organized, self-motivated, and goal-oriented.

Ability to work independently and in a team environment.

Bachelor's degree in business administration, sales, marketing, or a related field is desirable

Nucor is an Equal OpportunityEmployer and a drug-free workplace

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