Customer Service Specialist

Sherwin-Williams Company • Pittsburgh, PA • 35min ago

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at Store #701061, located at: 12126 Frankstown Rd, Pittsburgh, PA 15235

Ensure high levels of customer satisfaction through excellent sales service

Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Build productive trust relationships with wholesale and retail customers

Process sales transactions accurately and consistently with policies and procedures

Follow and achieve sales goals on a monthly, quarterly, and yearly basis

Maintain precise work order files and formulas

Pull appropriate products from the sales floor or warehouse

Tint and mix products, as needed, to customer specifications

Stock shelves and set up displays

Clean store equipment

Load/unload delivery trucks

Assist in making deliveries, as needed

Maintain in-stock and presentable condition assigned areas

Remain knowledgeable on products offered and discuss available options

Comply with inventory control procedures

Suggest ways to improve sales

Minimum Requirements:

Must be at least eighteen (18) years of age

Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future

Must have a valid, unrestricted Driver's License

Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

Have at least a High School diploma or GED

Have at least one (1) year of experience working in a delivery, retail, or customer service position

Have previous work experience selling paint and paint-related products

Have previous work experience operating tinting and mixing equipment

Ability to read, write, comprehend, and communicate in more than one language

Ability to read, write, comprehend, and communicate in Spanish

SHWSales

3h ago

Go to Apply

Senior Account Manager - Visualization and Data Solutions

ThermoFisher Scientific • Pittsburgh, PA • 4h ago

Management & Administrative

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Job Description When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers find cures for c...

4h ago

Go to Apply

Cyber Engineering Manager - Incident Response

Deloitte • Pittsburgh, PA • 7h ago

Management & Administrative

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opp...

7h ago

Go to Apply

Client and Business Cyber Services Associate Director - BISO

Deloitte • Pittsburgh, PA • 19h ago

Management & Administrative

19h ago

Go to Apply

Accenture Edge - Senior SAP Production Planning (PP) Manager

Accenture • Pittsburgh, PA • 1d ago

Management & Administrative

1d ago

Go to Apply

(USA) Stocking 2 Coach, Non-Complex, Management

Walmart • Belle Vernon, PA • 1d ago

Management & Administrative

Position Summary... What you'll do... Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)