Description
Certified Medical Assistant - Job Description
Job Title: Certified Medical Assistant (CMA)
Job Code: CMA
Department: Clinical Support Services
Reports To: Clinic Manager; works under the general supervision of the physician and/or Advanced Practice Provider (APP)
FLSA Status: Non-exempt
Job Type: Full-time
Position Summary
The Certified Medical Assistant provides clinical and administrative support to physicians and Advanced Practice Providers (APPs) in the delivery of patient care. This role keeps patient flow moving, assists with exams and procedures, manages patient calls and prescriptions, schedules surgeries, and keeps the clinic safe, stocked, and compliant with OSHA and CLIA standards.
Major Duties and Responsibilities
Clinic Opening and Preparation
Arrives at the assigned workstation prepared and ready to work at the scheduled start time.
Opens the clinic: unlocks doors, turns on lights, computers, and equipment, opens exam rooms and restrooms, runs urine controls, and completes chart prep.
Cleans, prepares, and stocks exam rooms, the lab area, and restrooms daily.
Patient Care and Provider Support
Maintains efficient patient flow for the provider.
Prepares patients for and assists providers with exams and procedures.
Performs tests and tasks assigned by the provider, including specimen collection, vital signs, and urinalysis.
Administers injections and draws blood using aseptic technique.
Performs catheterization using sterile technique.
Prepares lab specimens and follows the lab insurance matrix for all send-out specimens.
Documents all MA workflow in the appropriate EHR templates.
Patient Calls and Prescriptions
Answers incoming calls that need MA assistance and discusses acute symptoms with the provider when necessary.
Returns patient calls and completes all patient calls by the end of each day.
Processes and documents all prescriptions in the patient's EHR in a timely manner.
Documents all calls and outside communications in the patient's record.
Completes prior authorizations for medications, Title 19 (Medicaid) forms, and Letters of Medical Necessity as needed.
Surgery Scheduling
Schedules outpatient and inpatient surgeries and services as assigned.
Infection Control and Compliance
Cleans, disinfects, and sterilizes instruments daily.
Maintains the cystoscope pressure testing, cleaning, and sterilization station daily with proper documentation.
Performs weekly spore testing on the autoclave.
Completes all required OSHA logs on time, including exam room cleaning, freezer and refrigerator temperature, and eyewash station logs.
Maintains all OSHA standards and CLIA requirements as applicable.
Protects patient privacy and follows HIPAA and UCNT confidentiality standards.
Supplies and Clinic Upkeep
Maintains stock of medical supplies; places orders with approved vendor or notifies the Clinic Manager of supply needs.
Cleans and maintains the supply and sample cabinets.
Keeps exam room and provider files stocked weekly, or daily as needed.
Records and Administrative Support
Performs chart take-down daily or weekly and places PHI and unscanned reports in the designated scan bins.
Each week, confirms chart notes are complete for the providers assisted, then shreds the dictation notes.
Completes missing-results reports as assigned by the Clinic Manager.
Notifies the call center of physician schedule changes.
Other Duties
Completes special projects assigned by the Clinic Manager or other members of management.
Performs other duties as assigned.
Independent Judgment
Work follows established procedures but calls for minimal independent judgment and discretion. The CMA analyzes and prioritizes information to keep the clinic organized and efficient, and recognizes when a patient's symptoms or a clinic issue needs to go to the provider or Clinic Manager.
Working Conditions
Fast-paced clinical environment with direct patient contact.
Schedule may include early openings, delays in clinic, causing working later, and coverage at other UCNT locations as needed.
Physical Requirements and ADA Statement
The duties listed above are the essential functions of this position. The physical demands below are representative of those needed to perform them:
Stands and walks for most of the workday, moving between exam rooms, the lab, and clinic areas.
Uses hands and fingers with fine motor control to perform injections, blood draws, catheterization, and instrument handling, and to @type and operate equipment.
Reaches, bends, and stoops to assist patients, stock supplies, and clean exam rooms.
Assists patients with positioning and movement, and lifts or carries supplies up to 50 lbs.
Speaks and hears clearly in person and by phone; reads screens, labels, and documents with close vision.
Works with possible exposure to bloodborne pathogens, bodily fluids, communicable illness, and cleaning and sterilization chemicals; uses required personal protective equipment (PPE).
Urology Clinics of North Texas complies with the Americans with Disabilities Act (ADA) and applicable state law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. Applicants or employees who need an accommodation should contact Human Resources.
Qualifications
Qualifications
Required
Active Certified Clinical Medical Assistant (CCMA) certification, maintained with required CEUs.
Ability to perform specimen collection, vital signs, urinalysis, injections, phlebotomy, catheterization, and instrument sterilization.
Basic understanding of urology terminology, medications, procedures, and instruments.
Knowledge of medical office methods and procedures.
Basic computer skills and familiarity with the practice's EMR/PM and document management systems.
Excellent interpersonal, verbal, and written communication skills with patients, family members, co-workers, and providers.
Ability to multitask and pay close attention to detail.
Professional appearance and demeanor; scrubs are required work attire.
Preferred
Experience in a urology or specialty medical practice.
Surgery scheduling experience.
