Medical Secretary (Part-Time)

UnitedHealth Group • Taunton, MA • 3h ago

Requisition number: 2394644

Job category: Healthcare Delivery, Patient Services

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Under direction, the Medical Secretary delivers excellent customer service and support to patients, clinicians, and other department staff, with primary responsibility for answering phones, scheduling and managing appointments including appropriate follow-up appointments, and conducting outreach calls. Able to work independently by demonstrating a high level of competence in all support roles. Works to improve clerical operations through coordination of contact between patients and clinical staff.

Location: 152 Dean St. (Building 3) Taunton, MA. May require travel for coverage and training at South Easton and Norfolk clinics, depending on business need.

Schedule: Part-Time (20 hours) Monday-Friday (9am-1pm or 1pm-5pm). Schedule may have the potential to be flexible and will be determined upon hire.

Department: Internal Medicine/Family Medicine

Primary Responsibilities:

Helps manage patient flow, access, and scheduling for clinical staff for both departments to optimize patient appointment availability. Helps determine urgency and priority of emergent add on exams

Schedules appointments for patients optimizing patient appointment availability

Assists patients with advanced imaging, referral processing and communication with other departments. Performs outreach to appropriate parties for appointments. Determines urgency and priority of patient appointments. Appropriately schedules exams/procedures accordingly

Manages the patient flow within the department by adhering to the department check-in process

Monitors referral/work queue reports and provides necessary outreach for all open active referrals. Closes referrals when appropriate

May assist with the checkout function, and appropriately booking follow up appointments per department guidelines

Completes medical justification forms for transportation

Assists in the communication of results to outside providers by faxing and/or routing per department protocol

Ensures that waiting room is maintained and orderly

Performs other duties as assigned

Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED

1+ years of experience providing administrative support in a healthcare, medical office and/or health insurance environment

Intermediate level of proficiency with Microsoft Office products

Preferred Qualifications:

Previous experience in a job requiring the ability to multi-task and prioritize activities

Previous EPIC experience

Soft Skills:

Strong interpersonal, customer service, time management, computer and organizational skills required

Works in a busy medical/clinical office environment with constant contact with patients and clinicians and frequent interruptions

Ability to handle escalations and stressful situations

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

RPO #RED

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