Description
Job Description
This on-site Medical Scheduler role focuses on delivering exceptional customer service to patients while efficiently managing a high volume of incoming calls and appointment requests. You will serve as a primary point of contact for new patients, ensuring accurate scheduling, complete and correct documentation, and clear communication of instructions prior to examinations and procedures. The position requires strong multitasking, time management, and computer skills, as well as the ability to work effectively in a fast-paced healthcare environment.
Responsibilities
Answer and return all new patient incoming calls in a professional and courteous manner.
Manage multiple incoming calls simultaneously and prioritize inquiries based on urgency and patient needs.
Enter all referral patients accurately into the scheduling system and maintain up-to-date records.
Send new patient welcome emails and required paperwork in a timely manner.
Collect and verify patient insurance information prior to their scheduled appointments.
Triage calls from the work queue and route them appropriately based on patient needs and clinic protocols.
Provide clear instructions to patients to ensure they are fully prepared for examinations and procedures.
Confirm patient appointments and follow up as needed to minimize no-shows and scheduling gaps.
Resolve scheduling conflicts as they occur by coordinating with patients and clinical staff.
Maintain an organized workflow while balancing visitor needs, office availability, and daily task completion.
Collaborate with team members and clinic staff to support efficient clinic operations and positive patient experiences.
Essential Skills
Proven ability to multitask and balance responsibilities between visitor needs and office availability.
Strong time management skills with the ability to keep pace with daily tasks and work from a queue.
Excellent communication and people skills with a focus on customer service.
Experience in scheduling and tracking patient information and appointments.
Experience maintaining supplies and supporting day-to-day office operations.
Proficiency with Epic electronic health record (EHR) system.
Knowledge of medical terminology.
Comfort working on the phone throughout the day, handling approximately 5060 calls daily.
Ability to work effectively in a fast-paced work environment.
Additional Skills & Qualifications
Multitasking to balance responsibilities between visitor needs and office availability
Time management skills keeping pace with daily tasks and working out of the ques
Excellent communication and people skills
Experience in scheduling and tracking patient information/appointments and maintaining supplies
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Newark, CA.
Pay and Benefits
The pay range for this position is $35.00 - $35.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract position based out of Newark, CA.
Application Deadline
This position is anticipated to close on Nov 23, 2026.
Workplace Type
This is a fully onsite position in Newark,CA.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
