Services Engagement Senior Manager (Multiple Positions Available)
Team Links: Information Technology
Location Links: Bellevue
Work Pattern: Hybrid -Contract Type: Full-time -Reference: REF3884O
The Role
Job Description
Original Posting Date: 11/09/2026
Job Title: Services Engagement Senior Manager (Multiple Positions Available)
Location: 601 108th Ave NE, Suite 1000, Bellevue, WA 98004
Work Model: Hybrid Work Model
Purpose and Objective:
SAP America, Inc. seeks a Services Engagement Senior Manager (multiple positions available) at our Bellevue, WA location to lead a team of Engagement Delivery Managers for one or several market units as part of the Global Premium Engagement franchise model.
Expectations and Tasks:
Engagements cover the enterprise-wide adoption, consumption, and operation of SAP centric solutions. Drive business development, ensure financial success, and act as ambassador for Premium Engagement. Govern supply, demand, and forecast for Premium Engagement front office delivery roles. Drive development and growth of the Premium Engagement competencies. Govern Premium Engagement execution. Responsible for financial forecast. Accountable for achievements of financial goals. Ensure Premium engagement contract renewals for accounts. Pursue Premium opportunities. Ensure deal support for PE opportunities. Maintain executive level contact with customers. Ensure effective engagement models. Represent SAP during customer meetings and events. Represent SAP during customer meetings and events. Contribute with improvement ideas for current and future customer needs. Facilitate the preparation of regional and market unit requirements. Contribute to global initiatives. Work with customers with Premium Engagement contracts, (such as MaxAttention or ActiveAttention, SAP Active Embedded or Value Assurance), being responsible for overall orchestration of delivery contracted services. Establish and manage long-term engagement relations between the customer and SAP. Manage engagement covering the entire solution life-cycle (discovery and innovation, design and build, operations). Manage the delivery of relevant premium engagement services to foster successful adoption of SAP Solutions and to pro-actively prevent/resolve critical situations, via a strong organization and network within SAP and a sound understanding of the customer situation. Provide holistic support and coordination across all SAP Solutions in use by the customer, whether on-prem or cloud. Responsible for the execution of a comprehensive service plan with a focus on innovation.
Qualifications
Education and Occupational Experience:
Bachelor's degree or foreign equivalent in Computer Science, Engineering, or a related field of study and ten (10) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Engineering, or a related field of study and eight (8) years of experience in the job offered or related occupation.
Qualifications/Skills and Competencies Experience:
Experience must include seven (7) years involving each of the following:
Technical or Software Project Management;
Escalation management for critical situations;
Managing financial or commercial accountability including forecasting accuracy, profit margin, run-rate, and revenue attainment;
Engagement delivery including set up and governance;
Leading multi-cultural, geo-located teams or managing performance;
End-to-end troubleshooting of SAP solutions;
Contract renewal and deal support;
S/4HANA and Business Technology fundamentals; and
Architecture planning and Roadmap assessment.
License/Certification requirements:
SAP Certified - Positioning SAP Business Suite;
SAP Certified - Positioning SAP Business Technology Platform as part of SAP Business Suite; and
Introducing SAP Business Data Cloud.
Travel: Position does require up to 50% domestic and international travel to various, unanticipated Global SAP Offices and Global Customer sites for business meetings with SAP customers.
This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy .
Compensation Range Transparency: The annual base salary range for this position is $260,256 - $289,590. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $260,256 - $413,700. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements:SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .
Additional Information
All your information will be kept confidential according to EEO guidelines.
About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people's lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected] .
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency
SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements:SAP North America Benefits (http://www.sapnorthamericabenefits.com/) .
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Company Description
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Additional Details
Salary USD 260,256 - USD 289,590 - yearly
