Pharmacy Customer Service Associate

Walgreens • Los Angeles, CA • 29min ago

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.

Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.

Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.

Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.

Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Basic Qualifications

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.

Prefer good computer skills.

Prefer the knowledge of store inventory control.

Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $19.47 - $24 / Hourly

Similar Jobs

Structures Technician

Aerotek • Long Beach, CA • 5h ago

Hospital & Medical

Job Title: Structure Technician Job Description The Structure Technician accurately drills precision holes and assembles aerospace structural hardware using specialized tools, fixtures, and adhesives. This role focuses o...

5h ago

Go to Apply

Nurse Manager - Critical Care and Intermediate Care Unit - Full Time 8 Hours Day (Non-Union, Non-Exempt)

University of Southern California • Arcadia, CA • 5h ago

Hospital & Medical

The Manager is an excellent clinician who assists the Chief Nursing Officer, operational management and education to employees and patients. The Nurse Manager holds 24-hour accountability for the quality of patient care,...

5h ago

Go to Apply

Postdoctoral Scientist - Yang Lab - Thrombosis Research Center in Department of Medicine

Cedars-Sinai • Los Angeles, CA • 7h ago

Hospital & Medical

Job Description Grow your career at Cedars-Sinai! Cedars-Sinai offers a culture of happiness, passion, and dedication. This is one of the many reasons why we rank as one of the top hospitals in California and in the nati...

7h ago

Go to Apply

Certified Phlebotomy Technician (CPT I)

Prime Healthcare • Anaheim, CA • 9h ago

Hospital & Medical

Overview Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! West Anaheim Medical Center, a member of Prime Healthcare, offers incredible opportunities...

9h ago

Go to Apply

Certified Pharmacy Technician

Walgreens • Los Angeles, CA • 9h ago

Hospital & Medical

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance...

9h ago

Go to Apply

Physical Therapy Assistant

Dignity Health • Northridge, CA • 10h ago

Hospital & Medical

Job Summary and Responsibilities As our Physical Therapist, you will help patients rebuild or maintain their physical wellbeing so they can function at their best level, reduce pain, and improve their quality of life. Ev...

10h ago

Go to Apply

Home Health Physical Therapist (PT)

California Therapy Services • Torrance, CA • 10h ago

Hospital & Medical

We are looking to hire highly motivated, organized, and skilled Physical Therapists with an attitude to continuously learn, improve, and provide our patients with the best care possible! Why Staffed Therapy, LLC? We have...

10h ago

Go to Apply

House Supervisor Nursing Administration

Dignity Health • Northridge, CA • 23h ago

Hospital & Medical

Job Summary and Responsibilities As our House Supervisor (RN), you will be a pivotal healthcare professional, delivering compassionate, high-quality care that truly impacts our patients' well-being and recovery. Every da...

23h ago

Go to Apply

Clinical Research Coordinator - Hematology Oncology (Beverly Hills)

UCLA Health • Beverly Hills, CA • 1d ago

Hospital & Medical

Description The Clinical Research Coordinator contributes to the overall operational management of clinical research/trial/study activities from design, set up, conduct, through closeout. In this role, you will be respon...

1d ago

Go to Apply

Physician (HPACT Primary Care) National Center for Warrior Independence

Veterans Affairs, Veterans Health Administration • Los Angeles, CA • 1d ago

Hospital & Medical

Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP applica...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)