Shift Lead

Walgreens • Portsmouth, VA • 3h ago

Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.

Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.

Models and delivers a distinctive and delightful customer experience.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Responsible for holding store keys to open and close without management as necessary.

Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.

Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.

Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).

Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.

Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.

Assist with ensuring the Outdate program is followed with team members.

Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.

Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Assist at Pharmacy out window as requested.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Responsible for bag checks of team members before leaving the store.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Attends training and completes PPLs requested by Manager.

Communications

Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.

Reports disciplinary issues and customer complaints to management.

Basic Qualifications

One year of prior leadership, supervisory, or retail key holder work experience.

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Preferred Qualifications

Prefer the knowledge of store inventory control.

We will consider employment of qualified applicants with arrest and conviction records.

Obtains and maintains valid PTCB certification or pharmacy license as required by state.An Equal Opportunity Employer, including disability/veterans.The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $17.5 - $22.5 / Hourly

Similar Jobs

Tool Room Attendant

Delphinus Engineering • Norfolk, VA • 2h ago

Retail & Hospitality

About the Organization Founded in 1994 as a small, diversified professional services company, Delphinus today employs more than 650 professional and technical personnel supporting a customer base that spans the Defense a...

2h ago

Go to Apply

Shift Lead

Walgreens • Newport News, VA • 3h ago

Retail & Hospitality

3h ago

Go to Apply

Maintenance Tech I

Childrens Hospital of The King's Daughters • Norfolk, VA • 1d ago

Retail & Hospitality

GENERAL SUMMARY Under the supervision of department leadership, the Maintenance Tech I performs general, routine maintenance and service of the health system grounds, buildings and equipment. Responsibilities include ins...

1d ago

Go to Apply

barista - Store# 62898, 1933 LANDSTOWN CENTER WAY

Starbucks • Virginia Beach, VA • 1d ago

Retail & Hospitality

Job ID: 260088082 Job Function: Barista Pay: $15.25 - $17.31 per hour Job Category: Retail Stores Job Level: Individual Contributor Crafting the world's finest coffee, one meaningful moment at a time We believe in creati...

1d ago

Go to Apply

barista - Store# 07766, PRINCESS ANNE

Starbucks • Virginia Beach, VA • 1d ago

Retail & Hospitality

Job ID: 260088023 Job Function: Barista Pay: $15.25 - $17.31 per hour Job Category: Retail Stores Job Level: Individual Contributor Crafting the world's finest coffee, one meaningful moment at a time We believe in creati...

1d ago

Go to Apply

(NEX DAM NECK) FOOD SERVICE WORKER (MOBILE FOOD TRUCK)

Navy Exchange Services (NEX) • Virginia Beach, VA • 2d ago

Retail & Hospitality

Title: (NEX DAM NECK) FOOD SERVICE WORKER (MOBILE FOOD TRUCK) Location: United States-Virginia-Virginia Beach Job Number: 260003YF Job Summary: In accordance with daily responsibilities prepares and sells a variety of co...

2d ago

Go to Apply

(NAVY GATEWAY INNS & SUITES NORFOLK) HOUSEKEEPING ATTENDANT

Navy Exchange Services (NEX) • Norfolk, VA • 2d ago

Retail & Hospitality

Title: (NAVY GATEWAY INNS & SUITES NORFOLK) HOUSEKEEPING ATTENDANT Location: United States-Virginia-Norfolk Job Number: 260003WI Job Summary: Regularly performs the full range and scope of housekeeping services at a...

2d ago

Go to Apply

Assistant Marketing Manager

Travel + Leisure Co. • Hampton, VA • 2d ago

Retail & Hospitality

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our ded...

2d ago

Go to Apply

Assistant Marketing Manager

Travel + Leisure Co. • Norfolk, VA • 2d ago

Retail & Hospitality

2d ago

Go to Apply

General Maintenance Worker

General Dynamics Information Technology • Norfolk, VA • 2d ago

Retail & Hospitality

Req ID: RQ232018 Type of Requisition: SCA Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: SCA Skills: General Labor,Machining,Shipbuilding Experience: 1 + years of related exp...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)