Company Overview:
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Allied Universal® is hiring an Security Operations Manager. The Security Operations Manager is responsible for overseeing the comprehensive safety and security programs for a high profile customer. This role serves as the on-site leader for security operations, acting as the managing agent for contracted guard services while ensuring alignment with customer's physical security posture, program, and policies at every level - from organizational culture and strategic intent through to procedures and day-to-day execution.
RESPONSIBILITIES:
Security Operations Oversight
Maintain a consistent, visible presence across the property to assess the effectiveness and professionalism of day-to-day security operations
Evaluate security services delivered by contracted vendors, including access control, video monitoring, and patrol activities, ensuring alignment with customer's expectations and site standards
Foster a culture of professionalism, accountability, and customer experience within the security function through active engagement and feedback
Conduct routine walkthroughs and informal inspections to identify gaps, reinforce expectations, and promote continuous improvement
Serve as the on-site security subject matter expert, providing guidance and support to property management, customer, vendors, and other stakeholders as needed
Security Program and Standards
Support the implementation and ongoing refinement of the property's security program, ensuring alignment with customer's enterprise physical security posture and expectations
Recommend enhancements to security policies, procedures, and post orders to address evolving risks, operational needs, and employee experience
Promote consistent understanding and application of security standards across vendors and stakeholders
Monitor adherence to established policies, procedures, and regulatory requirements, escalating gaps as appropriate
Partner with the property management company and customer to support a compliant, well-governed, and continuously improving security environment
Security Systems and Infrastructure
Oversee the day-to-day functionality and condition of on-site security infrastructure, including access control hardware, cameras, intercoms, and visitor management tools
Perform basic troubleshooting of security equipment (e.g., card readers, cameras) and coordinate timely resolution of issues with vendors, the property management company, and the Enterprise Security team
Work in close partnership with the Enterprise Security team to support the implementation and consistency of enterprise-standard security systems, configurations, and controls
Ensure site-level alignment with enterprise security standards, escalating system issues, gaps, and enhancement opportunities to the Enterprise Security team as appropriate
Support system-related projects, upgrades, and testing efforts in coordination with the property management company and the Enterprise Security team
Incident and Risk Management
Coordinate on-site response efforts during security incidents, working in partnership with the property management company, emergency responders, vendors, and the Enterprise Security team
Serve as a steady, visible presence during incidents, helping to ensure organized, effective, and professional response and communication
Ensure timely, accurate, and well-documented incident reporting, with appropriate escalation to the property management company and the Enterprise Security team
Conduct periodic site-level risk assessments to identify vulnerabilities, trends, and areas for improvement, providing recommendations aligned with customer's risk posture
Monitor incident trends and operational patterns to inform continuous improvement of security operations and procedures
Support the execution of emergency preparedness activities, including drills and exercises, in coordination with the property management company and relevant stakeholders
Tenant and Stakeholder Engagement
Support the property management company in addressing customer-facing security needs, ensuring a consistent, professional, and well-coordinated approach
Engage with customer employees, vendors, and building stakeholders on security-related matters, providing guidance aligned with established policies and procedures
Support security planning and coordination for customer activities such as after-hours access, events, and office moves
Promote a strong security culture across the property through visibility, communication, and reinforcement of expectations
Assist in the planning and execution of life safety activities, including drills and exercises, in coordination with the property management company and relevant stakeholders
Vendor Management
Responsible for managing the performance and delivery of contracted security services at the site, including evaluating service quality, professionalism, and staffing coverage against agreed-upon standards
Provide ongoing feedback on vendor performance and escalate issues, staffing gaps, and service concerns to vendor leadership and the Enterprise Security team as appropriate
Partner with the Enterprise Security team to ensure alignment with broader vendor strategy, standards, and performance expectations
Review site-level vendor reporting, staffing plans, and invoicing for alignment with contracted services and approved budgets
Support continuous improvement through regular engagement with vendors
Performance Insights and Planning
Provide regular insights into security performance, trends, and emerging risks to property management and customer, supporting informed decision-making
Maintain visibility into site-level security metrics, incidents, and service delivery to identify patterns and opportunities for improvement
Contribute to budget planning by providing recommendations on security-related investments, vendor performance, and cost optimization opportunities
Support forecasting and planning efforts by identifying evolving risks, operational needs, and potential impacts to security resourcing or infrastructure
Ensure alignment between security operations, service delivery, and budget expectations through ongoing monitoring and communication
QUALIFICATIONS (MUST HAVE):
High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Valid driver's license if driving a company vehicle, or personal vehicle while conducting business
Minimum of seven (7) years of progressive experience in physical security, law enforcement, military, or corporate security, preferably within commercial real estate, corporate office, or high-rise environments\
Demonstrated experience managing third-party security vendors and service delivery, with accountability for performance and outcomes
Strong understanding of physical security systems and infrastructure, including access control, video surveillance, and visitor management systems
Experience supporting incident response and conducting site-level risk assessments in dynamic, high-visibility environments
Proven ability to operate effectively in a tenant-facing environment, balancing security, professionalism, and customer experience
Strong judgment, with the ability to assess situations, identify risks, and make sound decisions in real time
Excellent written and verbal communication skills, including incident reporting and stakeholder engagement
Proficiency with standard business tools and security-related systems
Demonstrated ability to de-escalate high-pressure situations and manage conflict with professionalism
Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
Proficiency in web-based applications and computer systems, including Microsoft Office
Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)
PREFERRED QUALIFICATIONS (NICE TO HAVE):
College degree in Business Administration or a law enforcement-related field
Law enforcement, military and/or contract or proprietary security services, or facility management experience
American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
Previous payroll, billing, or scheduling experience
Aptitude with security systems; CCTV, access control, and badge administration
Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)
BENEFITS:
Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .
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Job ID: 2026-1743807
Location: United States-Texas-Plano
Job Category: Account Manager, Management
