About this role:
Wells Fargo is seeking a Systems Operations Manager to lead a Platform Front Line team responsible for the support and delivery of File Transmission technology services.
This leader will be accountable for developing a strong, capable organization that consistently delivers against operational objectives while improving the reliability, efficiency, and effectiveness of technology services. The role will provide leadership for day-to-day systems operations, develop team capability and technical depth, establish clear performance expectations, and use operational results and trends to identify and drive sustainable improvements.
The Systems Operations Manager will work across technology teams and stakeholder groups to manage service priorities, resolve operational issues, strengthen support practices, reduce avoidable manual intervention, and continually improve the way services are delivered.
In this role, you will:
Manage and develop a Systems Operations team responsible for the support, monitoring, and delivery of File Transmission technology services
Establish clear operational objectives and expectations, monitor performance against established targets, and lead corrective and improvement actions where results do not consistently meet expectations
Build organizational capability through coaching, mentoring, skills development, cross-training, knowledge management, succession planning, and deliberate development of technical and leadership talent
Assess resource capacity, skills, and workload against service priorities and allocate resources to support operational commitments and changing business needs
Create a culture of accountability, ownership, collaboration, disciplined execution, and continuous improvement
Use operational performance data, service trends, recurring issues, and other insights to identify opportunities to improve reliability, efficiency, and service outcomes
Establish and drive improvement plans that address recurring operational challenges, remove unnecessary manual effort, strengthen processes, and improve the team's ability to consistently achieve its targets
Identify and recommend opportunities within Systems Operations to increase system efficiency and reduce human intervention on technical and operational tasks
Provide leadership during operational issues, ensuring appropriate prioritization, stakeholder engagement, escalation, ownership, and follow-through
Drive effective problem management by identifying recurring patterns and ensuring that sustainable corrective actions are prioritized and implemented
Engage stakeholders and internal technology partners to establish priorities, communicate operational health and risks, resolve issues, and coordinate delivery across organizational boundaries
Make decisions and resolve issues involving operating systems, application software, infrastructure, and system management tools in support of business and technology objectives
Promote strong operational practices, including effective procedures, documentation, knowledge transfer, readiness, and appropriate management of operational change
Interpret and implement applicable policies and procedures and ensure the team understands and executes its responsibilities related to risk management and compliance requirements
Collaborate and consult with analysts, engineering and other Information Technology teams, stakeholders, and vendors to support reliable end-to-end technology services
Manage mid to highly experienced technology professionals, providing regular coaching, career development, feedback, and opportunities to broaden technical and leadership capability
Manage the allocation of people and financial resources for Systems Operations, balancing operational responsibilities, strategic priorities, and improvement initiatives
Participate in hiring, onboarding, talent planning, and retention activities necessary to maintain a strong and sustainable Systems Operations organization
Champion simplification and automation, challenging existing processes where a more effective, scalable, or sustainable approach can improve service outcomes
Required Qualifications:
5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of Leadership experience
Desired Qualifications:
Experience leading technology operations, production support, infrastructure operations, or other business-critical technology support functions
Demonstrated experience leading and developing experienced technology professionals, including coaching, career development, skills development, and succession planning
Experience establishing operational objectives and using measurable performance indicators to manage service delivery and drive continuous improvement
Experience identifying operational trends, recurring issues, and performance gaps and translating those insights into sustainable improvement plans
Experience driving automation, process simplification, and reduction of manual operational activities
Experience with incident, problem, change, and operational risk management in a complex technology environment
Demonstrated ability to lead across organizational boundaries and influence engineering, application, infrastructure, and technology stakeholders without relying solely on direct authority
Strong analytical and problem-solving skills with the ability to prioritize competing operational and strategic demands
Strong written and verbal communication skills, including the ability to communicate operational performance, risks, priorities, and improvement plans to technology leadership
Experience managing resource capacity, prioritization, and delivery across a portfolio of operational responsibilities and improvement initiatives
Ability to develop an environment of accountability in which team members understand service expectations, take ownership of outcomes, and continually improve how work is performed
Job Expectations:
Provide leadership and management oversight for File Transmission technology services within Platform Front Line
Maintain a strong focus on service reliability, operational discipline, risk management, and continuous improvement
Develop and maintain sufficient team capability, knowledge, and coverage to support ongoing operational responsibilities
Work collaboratively across technology organizations to manage service priorities, risks, dependencies, and operational improvements
Participate in operational escalation and leadership activities as required by the responsibilities of the team
Posting End Date:
9 Nov 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.
Req Number: R-584994
