Job Description
Position Title:
Operations Manager
Pay Rate :
$80,000 - $101,000
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP's annual incentive plan.
Category/Shift :
Salaried Full-Time Exempt
Physical Location:
3558 2nd Street North
Minneapolis, MN
The Job You Will Perform:
The Operations Manager will be responsible for the Customer Service and Shipping Departments and report directly to the Complex General Manager. This position is responsible for, but not limited to the following:
Responsible for providing overall direction and leadership to the customer support team.Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies.In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals.
Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements.
Provide significant process and/or product expertise and be a subject matter expert resource for other team members.
Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.
Provides supply chain and replenishment leadership for facility customers
Tracking forecast accuracy, defining inventory and safety stock standards
Efficiently scheduling facility production demands
Managing order requirements through an outside sales organization and offsite customer service organization
Manage commercial price updates including price list, trackers, audits and communication to customers / commercial team
Daily Shipments - Plant backlog understanding by customer.Work directly with Production to understand machine loading, booking and schedule loads.This includes communicating internally and externally timing of shipments.
Manage third party freight logistics, Customer HUB / PORTAL requirements and IP freight systems
Manage third party Warehouse
Trailer optimization and minimization
Support Lead Team objectives such as Safety, Engagement and EBIT
In addition to daily operational responsibilities, the successful candidate will be responsible for implementing and maintaining systems, driving manufacturing improvements as well as leading, coaching, motivating and engaging the work teams to accomplish operational objectives.
The Skills You Will Bring:
Experience in Shipping and/or Customer Service required.
A relevant degree in Business Administration or Operations Management is preferred with at least five years' experience in manufacturing in the corrugated industry.
Minimum of 5 years of demonstrated supervisory and leadership experience preferred.
Strong organizational skills and ability to react to operational support requirements must be able to organize time effectively and prioritize tasks to cope with fluctuating workloads.
Ability to lead, coordinate multifunctional teams, and collaborate with other departments, customers, and business partners.
Demonstrated leadership ability to drive results and influence others to meet department objectives.
Must demonstrate a proven track record of date accurate data entry; proficient skills in Excel, Word and Outlook; ability to learn industry and customer specific computer systems. KIWI knowledge plus.
About Us
The Benefits You Will Enjoy:
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets
The Career You Will Build:
Leadership training, promotional opportunities
The Impact You Will Make:
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're Proud to be IP.
The Culture You Will Experience:
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.
The Company You Will Join:
International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates and shareowners to thrive in an ever-changing world. We are a leader in corrugated packaging, partnering with customers across industries to protect what matters most, strengthen supply chains and create lasting value. Learn more at internationalpaper.com.
International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.
Job Identification 2004834
Job Schedule Full time
