Bilingual Customer Service Specialist (Spanish)

The Sherwin-Williams Company • New Philadelphia, OH • 17h ago

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at Store #1155 located at 165 RAY AVE NE, NEW PHILADELPHIA OH 44663 2815

Ensure high levels of customer satisfaction through excellent sales service

Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Build productive trust relationships with wholesale and retail customers

Process sales transactions accurately and consistent with policies and procedures

Follow and achieve sales goals on a monthly, quarterly, and yearly basis

Maintain precise work order files and formulas

Pull appropriate products from the sales floor or warehouse

Tint and mix products, as needed, to customer specifications

Stock shelves and set up displays

Clean store equipment

Load/unload delivery trucks

Assist in making deliveries, as needed

Maintain in-stock and presentable condition assigned areas

Remain knowledgeable on products offered and discuss available options

Comply with inventory control procedures

Suggest ways to improve sales

Minimum Requirements:

Must be at least eighteen (18) years of age

Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future

Must be able to read, write, comprehend, and communicate in English

Must be ableto read, write, comprehend, and communicate in Spanish

Must have a valid, unrestricted Driver's License

Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal

If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

Have at least a High School diploma or GED

Pilot Company • Canton, OH • 5d ago

Retail & Hospitality

Company Description Pay Rates Starting between: $11.60 - $15.70 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

5d ago

Go to Apply

Cashier

Pilot Company • Canton, OH • 6d ago

Retail & Hospitality

6d ago

Go to Apply

Wireless Retail Sales Associate - W5410

OSL Retail Services • Canton, OH • 1w ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential? You will have unlimited earning potential with $14/hour base pay and uncapped commission! Employees earn $17/hour just hitting minimum expectations and top performers...

1w ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Canton, OH • 1w ago

Retail & Hospitality

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers-who have all found their way t...

1w ago

Go to Apply

barista - Store# 13456, NOBLE'S POND

Starbucks • Canton, OH • 3w ago

Retail & Hospitality

Job ID: 260085066 Job Function: Barista Pay: $15.75 - $17.88 per hour Job Category: Retail Stores Job Level: Individual Contributor Crafting the world's finest coffee, one meaningful moment at a time We believe in creati...

3w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)