Loss Prevention Customer Service Associa

TJ Maxx • Pittsfield, MA • 1d ago

Opportunity: Contribute To The Growth Of Your Career Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values. - Maintains a proper and professional stance in the designated area at the front of the store - Act as a visual deterrent to prevent potential loss/dishonesty - Review and understand the Store Emergency Response Guide - Wear a complete Company approved uniform including a Body Worn Camera - Greet customers appropriately, demonstrate courtesy and respect - Establish and maintain a position at the front of the store or in a department - Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio - Observe and report any suspicious behavior or critical incidents to LP or store management - Perform a closing safety sweep of the store with a member of management - Adhere to all Company Policy and Procedure - Document required incidents in AIIM Case Management - Performs other duties as assigned Who We Are Looking For: You! - Strong verbal and written communication - Sound decision making skills - Ability to take initiative and perform well independently - Prioritizes/organizes workload and manages time effectively - Able to stand for long periods of time - 0-2 years retail or security experience

TJ Maxx

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