Customer Service Representative

MSI • Elk Grove Village, IL • 1h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13847291

Summary: The Customer Service Representative (CSR) is an on-site role responsible for engaging with customers through multiple channels, including phone, email, and in-person interactions. Front-desk duties include guiding customers through the showroom and assisting with product selection. The role also involves backend operations such as processing orders and coordinating logistics. CSRs play a crucial role in delivering outstanding service, ensuring customer satisfaction, and upholding company standards.

Work Hours: Monday to Friday from 09:00 AM to 05:00 PM, 4 Saturday(s) a month from 09:00 AM to 01:00 PM

Seniority Level: Entry Level

Employment Type: Full-time

Compensation: This hourly, non-exempt position pays from \$20 to \$22 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between \$40,000 and \$54,400 annually, or more, depending on experience, overtime hours, and bonuses.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

Provide exceptional customer service through phone, email, and

in-person interactions.

Build and nurture strong customer relationships.

Assist customers in selecting the appropriate products for their

needs.

Retrieve and bring product samples to customers in the showroom

Address customer issues related to transactions, deliveries, and

products

Accurately maintain customer contact information and transaction

records.

Follow up with customers on quotes, inquiries, and sales

opportunities.

Process sales transactions, payments, and generate sales orders.

Schedule deliveries and coordinate logistics for material shipments.

Create shipping orders and packing lists.

Answer inbound sales calls and proactively make outbound calls.

Ensure showroom displays are maintained to the highest standards.

Monitor stock levels to ensure efficient processing of customer

orders.

Support trade customers by understanding their project needs and

recommending suitable MSI materials.

Maintain marketing materials for easy customer access.

Collaborate with Sales Representatives to keep account transactions

and inventory up to date.

Stay informed about company products and services.

Perform additional duties as required.

Additionally the candidate must meet the following Education and/or Experience requirements:

High School Diploma required; some college coursework preferred.

Minimum of 1 year of customer service experience.

Strong communication skills with a positive, solution-oriented

approach.

Attentive to customer needs and details.

Proven ability to manage multiple tasks simultaneously.

Goal-oriented with a focus on delivering excellent customer service.

Strong math skills and the ability to perform quick calculations.

Proficient with PCs and navigating a multi-window environment.

Intermediate skills in MS Outlook, Word, and Excel.

Bilingual (Spanish) preferred.

This role has the following physical demands:

The physical demands described here are representative of those that

must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly

required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.

The employee must regularly lift, pull and move up to 25 pounds and

occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.

Benefits: MSI offers a comprehensive benefits package that includes:

Referral, Holiday, and Annual Bonuses

Annual pay increases

Paid Time Off

Medical, Dental, and Vision Insurance

Company-paid Short Term and Long Term disability;

Company-paid Life Insurance

Tuition Reimbursement

Traditional and Roth 401(k) plans with company matching contributions

Charitable donation matching programs

Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including f

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