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Job Title: Customer Service Representative I
Department: City Hall
Reports To: City Administrator
Job Summary: Under the direction of the City Administrator, works as a
point of contact for City Hall. This position will offer excellent
customer service. Assists City residents with information about
community services and programs as well as assists all City Hall staff
with assorted duties as directed.
Job Duties and Responsibilities: Under the direction of the City
Administrator, performs a number of varied clerical responsibilities. A.
Answers the telephone and fills in as receptionist as needed, giving
general information in response to public inquiries.
B. Assists the public with information about community services and
programs.
C. Directs callers to the proper person or office or takes accurate
messages.
D. Assists City Hall staff with duties and projects as directed which
include a proficient knowledge of Microsoft Office products including
Excel and Word.
E. Will run the daily route involving the Front Door and Post Office.
F. Receives and routes incoming mail.
G. Processes outgoing mail.
H. Assists non-English speaking customers in resolving questions and
concerns. Arranges for interpretive services where necessary.
I. Assists in making arrangements for the use of meeting rooms and/or
the lecture hall at The Front Door.
J. Responsible for ordering office supplies, cleaning supplies, bottled
water, and soda as needed. Ensures the City Hall workroom and breakroom
remain clean, organized, and adequately stocked to support daily
operations.
K. Assists the public with information about the community, such as
community services, community programs, and community organizations.
L. Works cooperatively with all staff to help foster a teamwork
environment. II. Performs other duties and responsibilities as assigned.
Qualifications:
A. Knowledge of modern office methods and equipment.
B. Thorough working knowledge of computers and software applications,
including Microsoft Office products.
C. Good working knowledge of English, spelling, grammar, and math.
D. Good working knowledge of a variety of secretarial, clerical, and
receptionist duties.
E. Ability to communicate effectively with the public and staff in
verbal and written formats.
F. Working knowledge of basic bookkeeping.
G. Ability to understand and follow complex oral and written directions,
making sure to complete work in the time allowed.
H. Ability to make minor decisions in accordance with laws, ordinances,
regulations, and established policies.
I. Ability to maintain confidentiality.
J. Must exercise professionalism, considerable tact and diplomacy when
dealing with the public and other City employees either in person or on
the phone.
K. Requires a thorough working knowledge of community services,
programs, and organizations and the operations of the City of Great
Bend.
L. Works as a team player, building strong working relationships with
other City employees.
Education/Experience: This position requires a high school diploma or
GED as well as a combination of clerical and customer service
experience. Proficiency in the use of the computer is essential in this
position.
Working Conditions: Work is inside and involves prolonged sitting and
possible eyestrain. Work is generally light, but may involve some
moderate lifting, pulling, pushing, and carrying. Also involves seeing,
hearing, and talking. Position will require a valid Kansas drivers
license.
