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Patient Account Representative

Trinity Health • Davenport, IA • 1d ago

Employment Type:

Full time

Shift:

Day Shift

Description:

Essential Key Job Responsibilities

__ Serves as the first point of contact for patients and visitors and is responsible for ensuring a positive experience in order to increase patient satisfaction and the overall consumer experience.

Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.

Answers incoming phone calls and directs appropriately.

Coordinates, registers and schedules appointments according to office guideline and utilizes answering service at appropriate times and retrieves messages from answering service and responds appropriately; confirms next day appointment as well as Missed Appointment Policy and sends out the appropriate communications.

Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

Monitors patient waiting time and maintains patient flow.

Educates and instructs patients of upcoming procedures and tests under the nurse's guidelines.

Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.

Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.

Maintains accurate balance of petty cash.

Perform other duties as assigned.

Minimum Qualifications

Required Education (for CHI Leadership Job Levels from Supervisor through President)

Does Not Apply

Required Education for Staff Job Levels

High school diploma or equivalent required.

Required Licensure and Certifications

N/A

Required Minimum Knowledge, Skills and Abilities

Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.

Computer experience required.

Other trainings may be required upon hire.

PREFERRED Qualifications

Prefer at least one year of experience in the medical office setting.

Knowledge of medical terminology desirable.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran

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