Summary This Prosthetic Representative Service Chief position is located within the Prosthetic and Sensory Aids Service at the Department of Veterans Affairs Connecticut Healthcare System, located on the West Haven, CT campus. Responsibilities Duties of this position include, but are not limited to: Serving as a Prosthetic Representative (Service Chief) for the Prosthetic and Sensory Aids Services (PSAS). Supervising staff and performing both supervisory and non-supervisory programmatic assignments concerned with rendering prosthetic and sensory aids services to Veterans throughout the VHA. Managing and providing local-level oversight to facility PSAS programs to achieve mission goals. Providing comprehensive support to optimize the health and independence of the Veteran services within various settings, including; Veterans Integrated Services (VISNs), Inpatient Clinics, Outpatient Clinics and domiciliaries throughout the United States. Planning work to be accomplished by subordinates and assigns work based on priorities. Providing direction and guidance in accomplish major milestones, goals and objectives. Evaluating work performed by employees; interviewing candidates for positions and making selections; hearing and resolving employee complaints and grievances; councils employees and initiates disciplinary actions. Identifying developmental and training needs to ensure organizational proficiency. Plans, develops, organizes, directs, manages, controls, implements and evaluates programs for the Service. Ensuring all supervisory functions are carried out in accordance with VA Human Resources rules, regulations, policies and procedures. Overseeing the operation of Prosthetic, Orthotic and Optical Laboratories, including restorations. Advising the VA Central Office and VISN in the development of PSAS policies. Planning and preparing budget estimates. Serving as a technical advisor and subject matter expert in prosthetic and sensory aids. Providing advice and guidance to clinicians regarding the selections, prescription and acquisition of prosthetic devices. Developing Statement of Work or performance work statements for contracts. Determining eligibility for prosthetic services/items for veterans. Work Schedule: Full time, Monday-Friday 8:00am-4:30pm Telework: Ad-Hoc may be authorized Virtual: This is not a virtual position. Functional Statement #: F03176 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized NOTIFICATIONS: This Position is covered by a locality-based comparability pay. This position is in the Excepted Service. Incomplete applications will not be considered. Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and @type of service (competitive or excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Selectee will be required to complete additional forms to proceed with employment process. Veterans' preference does not apply for current permanent Federal employees. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. Individual must meet either requirements below. (1) Experience. One year of creditable experience that demonstrates: Knowledge of basic anatomy and medical terminology; knowledge of accounting methods; ability to research, analyze, comprehend, and apply decisions; basic knowledge of inventory management procedures; ability to use computer software packages for word processing, spreadsheet development, and database management; and ability to work independently and as a member of a team; OR (2) Education. A bachelor's degree from an accredited educational institution AND at least 24 semester hours in course work related to health care, public administration, or business. The 24 semester hours could include but is not limited to any combination from the following fields: occupational therapy, physical therapy, kinesiotherapy, social work, psychology, prosthetics, orthotics, respiratory therapy, assistive technology, business law, leadership, healthcare, public administration, or business management. This course work may have been completed within the degree or in addition to the degree; OR (3) Experience/Education Combination. Equivalent combinations of experience and education are qualifying. English Language Proficiency. Candidates will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who are not proficient in written and spoken English. Grandfathering Provision. All persons employed in VHA as a Prosthetic Representative on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series and grade held, that are part of the basic requirements of the occupation. For employees who do not meet all the basic requirements in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: Employees grandfathered into the GS-0672 occupational series as prosthetic representatives may be reassigned, promoted up to and including the full performance (journeyman) level, or changed to lower grade within the occupation, but may not be promoted beyond the journeyman level or placed in supervisory or managerial positions. Prosthetic Representatives who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. Employees who are retained as a Prosthetic Representative under this provision and subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of reentry as a prosthetic representative. Grade Determinations: In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates: GS-13 Prosthetic Representative (Service Chief) Experience. At least one year of experience equivalent to the GS-12 grade level. Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs: Knowledge of directives, handbooks, clinical practice guidelines, and regulations that apply to Prosthetic and Sensory Aids Service to resolve complex, controversial, or precedent-setting matters. Ability to manage specialty prosthetic services. This includes the ability to provide specialty services based on the unique needs of the patient. Skill and ability to effectively advise senior management officials. Ability to manage a health care program that provides home medical equipment, rehabilitation services, home oxygen, visual or hearing impairment devices, assistive technology, orthotics, or prosthetics. Ability to supervise/manage through subordinate supervisors the activities of prosthetic representatives that have diverse functions. Ability to establish and monitor productivity standards and production and performance priorities. Preferred Experience: At least one year serving as a supervisor of supervisor(s). Management of financial data within VHA (fund controls, contracts, 1358s, 2237s), forecasting, and administration of an allocated budget. Knowledge of PSAS directives, handbooks, clinical practice guidelines, and regulations. Experience in effectively advising upper management. Experience in establishing and monitoring productivity standards and production and performance priorities. Ability to conduct research and advise subordinates. Skilled in Microsoft Excel, Word, SharePoint, PowerPoint, OneNote. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-13. Physical Requirements: Work is sedentary but also demands standing, walking, bending, twisting, and carrying light items. This position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity. This position requires potentially long periods of continued sitting, with intermittent bending, pulling, and pushing. Movement between work areas within the health care system is expected. Lifting and carrying of objects up to 25 pounds may be required. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
