Senior Information Technology Manager

UNIVERSITY OF TEXAS AT AUSTIN • Austin, TX • 5h ago

Lead projects to implement new solutions that support a scientific computing infrastructure. Evaluate emerging technologies, identify opportunities for automation and recommend improvements to research and administrative computing. Maintain a technology plan aligned with Institute priorities. Regularly review and update Institute IT policies and technical documentation in coordination with Institute leadership and university IT and security offices. Recruit, supervise, develop, and evaluate IT systems personnel. Establish clear expectations, promote professional development and foster a service-oriented team culture and user satisfaction. Establish service expectations and use response times, recurring support issues, and user feedback to guide improvements. Provide analysis to determine hardware/software solutions related to the needs of a Linux and Mac enterprise infrastructure and aligning with institutional priorities and evolving industry standards. Plan equipment replacement and software renewals, evaluate purchasing options, and recommend investments based on research needs, security, cost, and available university services. Develop and oversee annual IT budget. Oversee and provide general desktop, server, and small compute cluster support for faculty, staff, researchers, and students. Deploy, purchase, install, monitor, secure and troubleshoot servers, and assess future needs for the institute. Maintain backups, software licensing and license servers. Maintain and manage institute networks including assessing future network needs, purchasing, patching, installation and general management of network switches. Work with faculty and researchers to identify computing requirements and coordinate appropriate solutions with university IT, TACC, and other providers. Document and communicate support scope, backup coverage, recovery procedures, and user responsibilities. Test recovery procedures periodically.Coordinate implementation of university information security requirements for Institute-managed resources in partnership with the UT Austin Information Security Office and other university offices. Oversee access controls, privileged and service accounts, security risk assessments, and remediation of identified issues. Coordinate support for sensitive research data with appropriate university offices. Maintain required information resource inventories and security reporting and participate in the annual physical inventory of IT assets. Participate in workshops, seminars, and other activities to enhance professional development and to remain current with university, local, state, and federal guidelines, and other duties as assigned.

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