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Active Directory Server Administration Desktop Imaging Specialist

COOLSOFT • Atlanta, GA • 4h ago

(Jobs in Atla

Requirement id 159495

Job title Specialist

Job location in Atlanta, GA

Skills required Desktop Support, Office 365, Adobe Professional, Active Directory Server Administration D

Open Date 06-Nov-2026

Close Date

Job @type Contract

Duration 7 Months

Compensation DOE

Status requirement ---

Job interview @type ---

Email Recruiter:coolsoft

Job Description Specialist: Desktop Support, Office 365, Adobe Professional, Active Directory Server Administration D

Start date : 12/14/2026

End Date : 06/30/2027

Submission deadline :11/11/2026

Client Info : DCA

Note:

*Onsite

*Web Cam Interview Only

Description:

The IT Client Services Team is seeking an experienced, self-motivated Helpdesk Representative III with demonstrated competence and thought leadership capability to contribute toward the success of our business operations and improvement initiatives. The Helpdesk Representative III is responsible for effectively provisioning, configuring, installing, operating, documenting, maintaining, monitoring and reporting of systems hardware, software and related infrastructure performance.

Primary Responsibilities:

Under supervision, assists clients with Tier I issues and Tier II support for issues beyond their subject matter expertise. Work and communicate with state employees, internal clients, to provide information and services targeted to meet client expectations. Analyze information to determine nature and extent of client requirements and concerns. May serve as liaison between clients and technical staff in implementation and development of business process automation. Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations. Responds to internal and external client concerns both remotely and to provide desk side support as well. Receives additional training as required, to gain full proficiency and experience in all areas. May perform clerical duties in support of the unit. Provides information to answers to inquiries from external clients regarding all aspects of specific program area of unit.

Provide on-line and desk side helpdesk services for all users, to identify and resolve IT operational issues.

Provided documented service procedures for all resolutions.

Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems

(e.g., business and/or custom applications, devices).

Demonstrate experience designing, installing and supporting workstations, and agency IT systems

environment containing a blend of Windows Servers 2008-2012, Windows workstations, LAN, VPN, O365 E5, Microsoft SharePoint, Active Directory, VOIP, business and custom applications.

Demonstrate experience installing and supporting one or more recent Microsoft enterprise level products

(Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, System Center suite, SharePoint 2010 or

newer, etc.).

Perform printer installations and toner replacement activities.

Proactively provide KPI reports, and documentation on systems / application operations using Microsoft Office (Word, Excel, or PowerPoint)

Minimum Qualifications:

Incumbent shall possess High school diploma or GED and 2-3 years of experience handling clients, questions, complaints, and/or providing information. Bachelors Degree from an accredited college or

university in a computer related field - i.e. Computer Information Systems or Computer Science is a plus.

Demonstrate excellent interpersonal, oral and written communication skills.

Imaging machines (Dell/Win 10) and Inventory Management experience is desired

Demonstrated experience working in ITIL Service Management organization is a plus.

Additional Skills:

Technically competent with knowledge of systems management, development and implementation methods and infrastructure.

Demonstrated experience working in ITIL Service Management organization and ServiceNow experience is a plus. CCNA (Cisco Certified Network Associate).

Excellent problem-solving skills required.

Qualifications:

Vocational/Technical degree in computer applications, computer technology or a closely relat

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 159495 while calling.

EOE Protected Veterans/Disability

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