Full time
00650581
Job Title:
Casualty Claims Specialist I
Department:
Insurance
Country:
State/Province:
City:
Full/Part Time:
Full time
Job Summary:
Under general supervision, this position serves as the frontline claims professional for casualty, workers' compensation, and liability-related events. This role performs analytical intake and early-stage claim evaluation, requiring independent judgment to identify facts of loss, validate reported information, assess exposure, and initiate appropriate investigative, medical, regulatory, and resolution actions. The incumbent mitigates claim severity, litigation risk, and total cost of risk through early case handling and engagement with adverse parties.
Job Description:
This is NOT a remote position.
Current Available Shifts:
Sunday 6:00AM-5:00PM, Monday - Wednesday 6:00AM-3:00PM, Thursday 6:00AM-12:30PM
Tuesday - Thursday 3:00PM-11:00PM, Friday 4:00PM-10:00PM, Saturday 10:00AM-6:00PM
Monday - Friday 5:00AM-2:00PM
Sunday - Wednesday 8:00PM-6:00AM
Sunday - Tuesday 6:00PM-6:00AM and every other Saturday 6:00PM-6:00AM
Work schedule may vary and can include any shift and any day based on operational needs.
Key Responsibilities:
Serve as the primary point of contact on day one for drivers, claimants, adverse parties, law enforcement, witnesses, and internal stakeholders, facilitating timely event reporting, accurate information exchange, and appropriate response activities with strong communication skills, situational awareness, and sound judgment
Utilize independent knowledge and experience to Identify and pursue cases with early resolution potential through engaging adverse parties appropriately to reduce escalation, attorney involvement, and overall claim exposure; efficiently escalate to senior team members for the extension of increased authority when cases exceed assigned financial authority levels
Remain abreast of industry changes, company policy updates, evolving regulations, and adjustments to claims processing techniques to promote accurate application of requirements, informed decision-making, regulatory compliance, and effective claim management
Ensure accurate, timely, and complete documentation of safety events with regard to the direct effects on business units' financial performance, the company's overall DOT safety rating, driver coaching, establishment of training programs, analysis of trends, and resolution or defense of litigated matters
Actively provide continued investigative support to claims examiners with ongoing investigative findings and documentation that is critical to resolution and defense
Locate, preserve, and secure litigation-sensitive evidence, including collision mitigation and GPS data, onboard video data, third-party surveillance, and other necessary documentation on all events. This will often include detailed searches of media and social media reports, law enforcement websites, and other public databases, as well as reviewing additional videos to confirm involvement in alleged events
Perform analytical intake and early-stage claim assessment by obtaining facts of loss through investigative questioning, validating allegations, assessing credibility, resolving inconsistencies, and evaluating potential liability, exposure, and regulatory requirements to determine appropriate claim handling actions
Determine the need for and assign independent field adjusters based on facts of loss, damage indicators, injury severity, and potential liability exposure
Manage communication with claimants, adjusters, and legal teams to maintain transparency and advance timely resolutions for all involved parties during day one investigations; utilize strong interpersonal, professional, and empathetic skills to de-escalate emotional and sometimes complex situations
Provide process or system feedback to assist with improvement of information capture, ensuring program issues are addressed in a timely manner, and assist others with workarounds and alternative solutions
Exercise independent judgment to determine appropriate next steps based on severity, exposure, and regulatory requirements, including drug/alcohol testing coordination, medical treatment initiation, agency reporting, and escalation protocols
Provide holistic guidance and support to J.B. Hunt employees during and following the initial event reporting; create a considerate environment with strong emotional intelligence while assessing the need for and arranging internal/external resources, such as medical treatment, mental health services, equipment recovery, etc.
Qualifications:
Minimum Qualifications:
High School Diploma/GED with up to 1 year of experience in Human Resources, Claims, Insurance, Emergency Dispatch, Customer Service, or related field, and/or military equivalent AND Demonstration of the following skills and abilities through education, certifications, military, or other experiences
Ability to uphold a professional demeanor in all customer interactions, demonstrating empathy and patience in the face of challenging situations
Ability to maintain composure under pressure
Ability to adapt to a dynamic work environment and shifting priorities and directives
Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner
Ability to @type at an acceptable speed while talking on the phone to maintain accurate records in a fast-paced environment (typically at least 40 words-per-minute)
Ability to work with minimal direction
Ability to accurately analyze situations and reach productive decisions based on informed judgment
Ability to work with a variety of individuals and groups in a constructive and collaborative manner
Ability to process information with high levels of accuracy with attention to detail
Preferred Qualifications:
Experience in a call center, particularly within the Insurance industry
Knowledge of problem reporting and escalation practices
This position is not eligible for employment-based sponsorship.
Compensation:
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.
Benefits:
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
Education:
GED (Required), High School (Required)
Work Experience:
Customer Service/Account Manager, Human Resources
Job Opening ID:
00650581 Casualty Claims Specialist I (Evergreen) (Open)
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.
Better benefits, clear career paths and a people-first culture, because we are Driven for You.
Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job @types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.
Why J.B. Hunt?
We are a leading transportation and logistics company for one simple reason - our people. The career possibilities and benefits of working at J.B. Hunt Transport. Inc. or Hunt Mexicana S.A. de C.V. are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.
What are we looking for?
We welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our teams. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role with us could take your career to the next level.
J.B. Hunt is proud to serve individuals of all abilities. If you need assistance completing your application, please contact us at people.support@jbhunt.com .
J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.
J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.
